CUSTOMER SVC REP

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Join a fantastic global healthcare organization!

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The Customer Service Representative reports to the manager or supervisor of the Patient Transport Department. Receives telephone requests from patient care units to transport patients within the Hospital. Coordinates the movement of patients to ensure timely and efficient service by Transport Associates (TAs). Ensures that accurate, up-to-date patient information is transmitted to TAs regarding patient transports. Monitors the patient tracking system to identify and address potential issues. Must provide thorough and timely follow-up via phone calls, written communication, fax, or email to provide follow-through on patient transports. Channels customer complaints and irregularities to supervisors and managers as appropriate.

Shift - Evening Shift - 2:30 pm - 10:30 pm, 40 hours per week. Every other weekend and every other holiday.

Requirements:

• A high school diploma or a G.E.D. certificate is required. An associate's degree is preferred.
• A minimum of one year of experience in customer service within a healthcare setting is preferred.

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 16.65/hour - Maximum 27.50/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.