Operations Center (OPC) Manager

Your role and responsibilities (Mandatory)

The US Operations Center (OPC) manager will be responsible for all aspects of low-cost engineering and operational tasks performed in India as well as, Argentina, and Czech Republic. The goal of the position will be to make the US Sales and Operations more competitive using low-cost operations centers. This includes all functions that are applicable including but not limited to sales/proposals, Project management, Engineering, Service, Technology, SCM etc.

The OPC manager will be responsible for developing the necessary skills for current project needs and planning for potential future needs. Ensure that the OPC resources are provided with career opportunities through challenging project work, installation and commissioning opportunities. This can include work as lead on projects, additional training and work with other ABB groups and functions.

Track, validate, report performance metrics through various methods and tools to varied management levels.

The work model for the role is: Hybrid

This role is contributing to the Automation Energy Industries - AUEN in US. Main stakeholders are Sales, proposal, engineering, Project management, Field Service, OPC teams.

Key Responsibilities

• Serve as the liaison between U.S. operations and all Operations Centers locations (India- INOPC, Europe - EUOPC, Argentina - AROPC), fostering alignment, communication, and seamless project execution.

• Drive the growth of OPC content through training, proposal analysis, project reviews, resources planning, and identifying new collaboration areas by promoting OPCs added value.

• Drive OPC efficiency and effectiveness: by leading the achievement of annual OPC growth targets across all functions, while ensuring operational efficiency through delivery within-or under-proposed budgets to maintain and strengthen our competitiveness

• Coordinate with U.S. managers to plan, schedule, and assign work; set priorities; and ensure projects are delivered on time and within budget. Optimize resource allocation in response to changing workloads, shifting priorities, and unforeseen challenges. Promote ownership, accountability, and high performance across OPC offices.

• Conflict Resolution & Escalation between U.S. and OPC teams, ensuring issues are addressed promptly and constructively.

• Address and resolve quality issues, implementing corrective actions and driving continuous improvement initiatives. improve quality, documentation standards and communication practices. Establish best practices, ensure consistency among resources used for specific projects and customers.

• Oversee longterm OPC resource strategy, including travel planning to the U.S. and ensuring future capability needs are met, and manage the OPC cost center including budgeting, labor rate setting, utilization and absorption targets, and operational oversight.

Qualifications

• Bachelor's degree in Engineering with 10+ years of project execution experience.

• Preferred experience in disciplines such as engineering, management, projects management and service as well as experience in Oil & Gas, Chemicals, Power Generation and Water.

• Extensive experience in leading and working with crossfunctional teams in multicultural and globally distributed environments.

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.