Infrastructure Engineering Team Manager

Edgewater Federal Solutions is seeking an Infrastructure Engineering Team Manager to support a major national laboratory.

This role requires extensive technical knowledge, and strong leadership experience.

The Team Manager supports the Operations Manager in day-to-day management, by overseeing the design, implementation, and maintenance of voice and data network Infrastructures while leading a team of engineers and technicians.

Provides resource planning and work allocation to meet agreed service levels. Specify, agree, and apply standards for service delivery. Track and monitor performance metrics, analyze reports, and resolve issues. Draft and maintain policies, standards, and procedures for service functions. Provide oversight for localized or remote areas and collaborate with embedded customers to address service needs. Support enterprise-wide teams and manage highly complex organizations and technologies. Contribute to process development and service optimization efforts.

Team Leadership: Hiring, mentoring, coaching, and supervising engineers and technicians.

Infrastructure Management: Overseeing installation, maintenance, and upgrades of VoIP, fiber, and wireless networks.

Project and Budget Control: Managing project timelines, vendor contracts, service level agreements (SLAs), and resource allocation.

Technical Strategy: Developing network Architectures and implementing security measures.

Operations Support: Serving as top-tier support for troubleshooting, addressing outages, and ensuring high network availability. Actively and consistently recommend and support all efforts to improve, simplify, automate, and enhance day-to-day operations and the client experience within area of responsibility.

Documentation: Creating and maintaining technical documentation, procedures, and network diagrams.

Bachelor's degree in management, business administration, information technology, or related field with 5+ years of experience. In lieu of degree 11 years job related experience is required.
• Must be abe to obtain and maintan a DOE Security Clearance
• Must be US Citizen

Required Skills:

• Knowledge of network protocols, hardware (routers, switches, firewalls), and voice/data systems
• Ability to communicate technical information to non-technical stakeholders and executive management.
• Proven ability to troubleshoot complex network issues under pressure.
• Strong interpersonal, collaborative, and communication skills.
• Ability to handle strong-minded customers effectively and professionally

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.