PRACTICE CRD 3

Job Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Qualifications

Required: - High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. - Experience with in-person client service - Scheduling patients - Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. - Ability to work with minimal supervision - Ability to use good judgment and work independently, at times under the pressure of deadlines - Ability to access situations prioritizes workload, develop solutions and make recommendations. - Excellent customer service and communication/interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal with telephone headphones for extended periods of time. - Basic math skills required. - Proven ability to deal with a wide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent organizational and problem-solving skills. - Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination skills. Preferred: - EPIC/APeX strongly preferred. - Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction. - Experience in ambulatory settings. - Prior experience with appointment, ancillary service, or surgical scheduling. - Bilingual or multilingual capability (Spanish, Cantonese, and Russian).