Member Services Representative - Full Time

Position Purpose:

Ensures that members are promptly and professionally served by performing a broad variety of member services functions.

Job Duties (include but not limited to):

• Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives
• Opening and closing membership accounts
• Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines
• Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.
• Ensures that the Credit Union's quality reputation is maintained and projected.
• Obtains appropriate state license to sell loan protection insurances.

Qualifications:

• High School Graduate or equivalent required
• Customer service experience preferred
• Sales experience preferred
• Knowledge of lending processes helpful Skills/Abilities:

Skills and Abilities:

• Good communication skills
• Professional appearance, dress, and attitude
• Good math skills
• Able to operate related computer applications and basic business equipment
• Good typing skills

Benefits:

• Vacation and Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
• Paid Tuition to $5000 per year
• Bereavement Pay
• Holiday pay at 8 hours per observed holiday
• 401k up to 3% match and 5% Profit Share

EOE M/F/Disability/Veteran