Tax Examiner 1

Are you motivated to advance your career, enhance your skill set, and provide valuable tax services to the residents of the Commonwealth? The Pennsylvania Department of Revenue (DOR) has an exciting opportunity available for a detail-oriented individual as Tax Examiner 1. By participating in the six-month training program, you will develop the knowledge, skills, and experience necessary to review and process various tax forms to ensure compliance and provide assistance to taxpayers. If you are eager to make your career goals a reality with a department that offers on-the-job training and opportunities for advancement, we want to hear from you!

As a Tax Examiner 1, you will learn to retrieve Item Reviews containing internal requests from multiple work queues where you will cross-reference customer and account information, verify IDs, and ensure accurate and duplicate-free registration creation. Work includes reviewing all sections of incoming PA-100 Enterprise Registration Forms retrieved from PATH to ensure compliance with all requirements before transferring the information to the internal Online Business Tax Registration. This position examines and understands all suspension reasons for Online Business Tax Registrations before creating, reinstating, or updating customer information. You can expect to thoroughly review customer financial history for the purpose of initiating the transfer payments and returns from one customer to another and validate ID types that prevent the timely processing of tax returns.

Additional duties to include:

• Communicating effectively with customers via phone, email, or web notice in PATH to request and obtain necessary documents
• Navigating the myPath website to assist taxpayers in creating and maintaining login credentials for the purpose of registering new business and maintaining existing business tax accounts, updating customer information and resetting passwords
• Maintaining daily production by providing accurate reporting of completed and backlogged work
• Preparing incoming and outing daily mail

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours: Incumbent will have the option to work 8:00 AM to 4:30 PM or 8:30 AM to 4:30 PM with a 30 or 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to three days a week after successful completion of the six month probation period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of general office work; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have customer service experience.
• You must have experience handling incoming and outgoing phone calls.
• You must be able to perform essential job functions.

Legal Requirement:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.