Manager, Term Settlement & Customer Data

Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.

Role Summary

The Manager, Terminal Settlement & Customer Data is the operational leader responsible for the end-to-end accuracy, integrity, and governance of terminal customer and carrier data, volume accounting, and settlement outcomes across Buckeye Terminals. This role brings together leadership of the Terminal Volume Accounting function and the Customer & Terminal Data Coordination (CTD) function, ensuring that master data, inventory movements, and financial settlement processes are fully aligned, controlled, and continuously improved.

The Manager serves as the single point of accountability for data-driven terminal settlement accuracy, regulatory compliance, audit readiness, and cross-functional coordination between Operations, Commercial, Accounting, Tax, Regulatory, and IT. This role balances people leadership, technical expertise, and strategic process ownership, with a strong emphasis on accuracy, timeliness, and customer confidence.

Core Accountabilities

• Own the accuracy, completeness, and consistency of terminal data and volume accounting inputs that drive customer billing and settlement
• Provide manager-level leadership across multiple teams/functions with distinct but interdependent responsibilities
• Ensure strong controls, compliance, and audit readiness across settlement, inventory, and master data processes
• Drive process standardization and continuous improvement across terminals and systems
• Act as a trusted partner to Commercial, Operations, Accounting, and customers on settlement-related matters
• Lead and support system enhancements, integrations, and acquisition data migrations

Key Responsibilities

• Directly manage and develop leaders and staff within Terminal Volume Accounting and Customer & Terminal Data Coordination functions
• Set clear expectations, goals, and performance standards; conduct performance reviews and talent development planning
• Allocate resources effectively across workloads, month-end cycles, projects, employee PTO, and peak demand periods
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement

• Own oversight of end-of-month volume accounting and settlement processes, including close execution and financial reconciliation
• Ensure accurate tracking of inventory movements, gains/losses, and quality incidents across all terminals
• Monitor settlement trends (over/shorts, gains/losses) by product and location; lead root cause analysis and corrective actions
• Develop tools, automation, and reporting to improve speed, accuracy, and transparency of settlement outcomes
• Serve as SME for terminal settlement matters, including contract impacts and operational changes

• Oversee governance and accuracy of customer, carrier, product, and terminal master data within the Terminal Management System (TMS)
• Ensure proper setup and maintenance of customer profiles, carrier access agreements, certificates of insurance, and product attributes
• Lead data readiness for new business, contract changes, and acquisitions
• Ensure data consistency across Commercial, Operations, Scheduling, Tax, and Accounting interfaces

• Act as liaison between Terminal Customer Services, Operations, Commercial, Accounting, Tax, Regulatory, and IT
• Ensure compliance with GAAP, SOX, tax, and regulatory requirements impacting settlement and data governance
• Support internal and external audits through documentation, controls, and response coordination
• Partner with Commercial and Scheduling teams on business changes, new customers, and operational impacts

• Lead or sponsor system upgrades, integrations, testing, and automation initiatives related to settlement and data
• Support data integration efforts for terminal acquisitions and business expansions
• Identify and implement process improvements that reduce manual effort, risk, and rework
• Stay current on industry trends, regulatory changes, and technology advancements affecting terminal operations

Qualifications

• Bachelor's degree in business, Accounting, Finance, Supply Chain, or related field (strongly preferred)
• 5+ years of experience in terminal operations, volume accounting, settlement, or master data management
• Prior experience leading teams in a regulated, high-accuracy operating environment
• Strong working knowledge of Terminal Management Systems (TMS) and related data flows
• Demonstrated ability to interpret contracts, analyze data, and resolve complex settlement issues
• Advanced proficiency in Microsoft Office 365; strong Excel and analytical skills required

Key Skills & Attributes

• Strategic and analytical mindset with strong attention to detail
• Proven people leader with the ability to coach, develop, and hold teams accountable
• Excellent communication skills across technical and non-technical stakeholders
• Strong customer orientation with sound judgment and professionalism
• Ability to operate effectively under tight timelines and competing priorities

About You:

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information.

Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

People First Culture:

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.

Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.