New

Manager of Benefit Services

The University of Texas at Austin
flexible benefit account, sick time, tuition assistance, 403(b), retirement plan, employee discount, remote work
United States, Texas, Austin
101 East 27th Street (Show on map)
May 18, 2026
Job Posting Title: Manager of Benefit Services ---- Hiring Department: Office of Human Resources ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Your skills will make a difference. You'll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards . No Sponsorship:Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Hybrid Schedule Available: Work from home 2 days/week, but must come in if needed. Purpose The Manager of Benefits and Leave Services reports to the Director of HR Services and leads the daily operations of benefits and leave functions, ensuring efficient, compliant, and customer-focused service delivery. This role combines strong operational leadership with deep subject matter expertise to drive performance, optimize processes, and enhance the overall customer experience. Responsibilities Operations Management & Benefits Administration Oversee day-to-day operations across benefits and leave management team Ensure accurate, timely, and compliant service delivery aligned with federal, state, and institutional requirements Serve as a senior subject matter expert in insurance, retirement, leave, WCI, and staff tuition assistance programs Manage workflows, workload distribution, and service standards to drive consistency and efficiency Leverage HRIS (e.g., Workday) and vendor systems to improve operational performance Represent the organization in university, system-wide, and vendor partner meetings Customer Experience & Service Excellence Establish and model a high standard of customer service, emphasizing responsiveness, empathy, and professionalism Ensure complex and sensitive cases are handled effectively with clear communication and timely resolution Translate complex benefits information into clear, actionable guidance for various audiences Implement feedback mechanisms to capture customer insights and continuously improve service delivery Lead and support outreach efforts such as benefits fairs, orientations, and educational sessions Leadership, Performance & Metrics Management Lead, coach, and develop a high-performing team, setting clear expectations and accountability standards Define and manage key performance indicators effectively Monitor performance through dashboards and reporting tools, using data to drive decisions and improvements Conduct performance evaluations, provide ongoing feedback, and support employee development Foster a culture of accountability, agility, and continuous improvement Process Improvement & Operational Excellence Collaborate on initiatives to streamline processes, reduce manual work, and improve scalability Help identify gaps and implement solutions to enhance efficiency and service quality Maintain standard operating procedures and documentation Promote a culture of continuous improvement and innovation Communication & Stakeholder Engagement Communicate effectively with team members, leadership, and stakeholders Build strong relationships across HR and campus partners Present insights, updates, and recommendations in a clear and actionable manner Additional Responsibilities Perform other duties as assigned Required Qualifications Bachelor's degree in Human Resources, Business Administration, Public Administration, Higher Education Administration, or a related field. Five (5) years of progressive experience in operations management, customer service delivery, employee benefits administration, human resources, or a related field, preferably within a higher education, healthcare, public sector, or complex service-oriented environment. Two (2) years of supervisory, team leadership, or operational management experience with responsibility for staff coaching, performance management, workflow coordination, and employee development. Demonstrated experience managing customer-focused operations with strong communication, stakeholder management, process improvement, and data-driven decision-making skills, including the ability to manage multiple priorities in a fast-paced environment. Experience utilizing HRIS systems, case management platforms, reporting tools, or enterprise systems such as Workday, along with the ability to handle sensitive and confidential information with professionalism and discretion. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Professional certification such as CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP. Experience working within a large public university, healthcare organization, state agency, or similarly complex organization with exposure to benefits administration, leave management, retirement programs, vendor management, or large-scale customer support operations. Experience supporting operational excellence initiatives, process improvement efforts, service delivery enhancements, or organizational transformation projects. Knowledge of Workday, university employment structures, academic appointments, and benefits eligibility rules for faculty, staff, and student employees preferred. Knowledge of employee benefits, leave administration, HR policies, or related operational functions preferred but not required. Salary Range $85,000 Working Conditions Standard office environment Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.