New

Warranty Claims Supervisor

Advantage Technical
$38.00-$44.00
paid holidays, 401(k)
United States, California, Fountain Valley
May 19, 2026
Warranty Claims Supervisor Location: Fountain Valley, CA (Hybrid) Pay Rate: $38-$44/hour We are seeking an experienced WCC Supervisor for a temporary opportunity supporting a high-performing automotive warranty and customer care team in Fountain Valley, CA. This role is ideal for a strong leader with experience in automotive warranty claims, OEM operations, dealership support, or technical customer service environments. The WCC Supervisor will lead a team of 9 employees, oversee daily warranty claims operations, manage escalated cases, and ensure service level goals are consistently achieved. This position works closely with cross-functional departments including Customer Service, Engineering, Quality Assurance, and Technical Support to resolve complex warranty issues and improve operational performance. Responsibilities Supervise and coach WCC team members to drive productivity and customer satisfaction Oversee warranty claims processing and daily service operations Monitor KPIs, SLAs, and team performance metrics Manage escalated warranty and customer service cases Support recruiting, onboarding, scheduling, and performance management Maintain best practices for warranty operations and customer support Collaborate with internal departments to resolve technical and warranty concerns Qualifications 3-5 years of automotive warranty, claims processing, or OEM/dealership support experience Prior leadership or team lead experience preferred Knowledge of warranty systems such as AS/400, DCS, or similar platforms Strong communication, organizational, and problem-solving skills Proficiency with Microsoft Office and data management systems Must reside in Southern California and be available for onsite participation as needed Employee Benefits Medical, dental, vision, and pet insurance 401(k) Retirement Savings Plans Employee Assistance Program (EAP) Commuter/Parking Accounts People Perks Health Savings Account (HSA) AD & D Insurance If you are a motivated automotive operations professional ready to lead a fast-paced warranty support team, click "Apply Now" today. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. About Us Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.