MES Technical Support Engineer

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

A Manufacturing IT/MES Technical Support Engineer is responsible for solving Application related issues
and implementing new changes into MFG Application Systems including new line deployment, rebalancing and
configuration changes based on requirements from the MFG IT Product team, Process Engineers and tooling
teams. This role will also help identify existing process pain points and functions to find areas of improvement
which will include process flows, reviewing and analyzing data to implement changes.

Responsibilities:

• Act as an escalation point for all MES related Incidents to minimize down time on Factory
  Operations.
• Perform system configuration changes including rebalancing, line changes resulting in operational
  efficiencies.
• Work with plant commissioning teams to launch manufacturing systems.
• Update documentation to reflect system changes and processes.
• Work with Product teams and Process Engineers to define line/station process and configuration.
• Work with SRE principles to identify and remove repetitive work through automation
• Collaborate or own in root cause analysis.
• Available and willing to work, weekends, holidays and Oncall to meet operational objectives.
• Work as a liaison between security, controls, networking, tooling or any other team (internal or
  external) when needed to restore service or deploy changes to plant floor systems.
• Train and support Operations Analysts on a day-to-day process.
• Develop and maintain documentation including user manual, system configurations and functional
  specifications.

Qualifications:

• Bachelors degree in Information Technology, Manufacturing, Industrial Engineering, computer.
  science or an equivalent work experience .
• 1+ years Experience with Manufacturing IT Systems.
• Familiar working with MES applications like FTPC, Kepware, Ignition.
• knowledge of MFG systems and processes including MES & Quality Systems.
• Basic system troubleshooting skills.
• Experience resolving simple to moderately complex issues through root cause analysis.
• Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal
  communication skills
• Analytical and problem-solving skills.

Preferred Qualifications:

• CI/CD knowledge.
• Knowledge of SQL, Active Directory, PLC Live Data Tags, Log Monitoring like data Dog, basic scripting.
• Knowledge programming language in Java, PowerShell or Ansible or similar language scripting
  experience and understanding of application, containerization.
• Experience with Kubernetes ,k8's.

Salary Range: USD - $63,300 - 79,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.