New

Customer Service Representative - Mortgage Servicing

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Michigan, Troy
May 19, 2026
About the Role We are seeking motivated and customer-focused Customer Service Representatives to join a growing mortgage servicing team. In this role, you will handle inbound calls related to homeowners insurance inquiries and provide timely, accurate support to borrowers, agents, and financial institutions. This is a great opportunity to join a rapidly growing organization with strong career advancement potential. Start Date: June 9 Schedule: * Training (first 45 days): Fully onsite \| 9:30 AM - 6:00 PM * After training: Hybrid \| 10:30 AM - 7:00 PM * Monday-Friday (full-time) Note: No time off allowed during the first 6 weeks of employment. Key Responsibilities * Handle 35-45 inbound calls per day (avg. 11-14 minutes per call) * Respond to inquiries related to homeowners insurance, payments, and coverage * Assist borrowers, insurance agents, and financial institutions * Research account information across multiple systems * Document and update customer interactions accurately * Resolve customer issues efficiently while maintaining a professional tone * Follow internal processes and meet quality and performance standards * Occasionally follow up with customers via email Day-to-Day Environment * Fast-paced call center setting with inbound call queue * Dual monitors, headset, and structured workflows * Strong team support, including live help hotline during calls * Collaborative team atmosphere Required Qualifications * 1+ year of recent customer service experience (Call center or administrative/customer-facing office experience preferred) * Comfortable working on the phone for extended periods * Ability to multitask across multiple systems * Typing speed of 35+ WPM * Basic computer proficiency (Windows environment) * Reliable transportation * Reliable internet connection (required for hybrid/remote work) Pre-Employment Requirements * Basic computer literacy assessment (70% required to pass) * Typing test (35 WPM minimum) Compensation & Incentives In addition to hourly pay, employees are eligible for performance-based bonuses tied to: * Attendance * Quality scores * Schedule adherence Bonus tiers also impact hybrid/remote flexibility Work Environment * Clean, modern office in Daytona Beach * Call center setup with cubicles and shared team spaces * Energetic, supportive culture within a team of ~120 call center professionals * Breaks and lunch provided during scheduled shifts Why Join * Stable, growing company with strong career path * Structured training and development * Clear performance incentives and advancement opportunities * Supportive, team-driven environment Job Type & LocationThis is a Contract to Hire position based out of Troy, MI. Pay and BenefitsThe pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Troy,MI. Application DeadlineThis position is anticipated to close on May 31, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.