Senior Research Assistant/Assistant Systems Manager

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience

• Associate's degree or higher in Information Technology, Computer Science, or a related field;

• Demonstrated understanding of relational database structures and data integrity;

• Experience troubleshooting technical issues in enterprise systems.

Preferred Education and/or Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field;

• Experience with Workday Student or similar ERP platforms;

• Experience supporting higher education systems such as student records, registration, or curriculum management;

• Experience with system integrations, reporting tools, or data extract development.

Job Duties and Responsibilities

• Provide technical and functional support for Workday Student and related systems, including configuration support, issue resolution, and system optimization;

• Assist with supporting student records processes, including term setup, registration, and academic data updates;

• Monitor data integrity and system performance, troubleshooting issues and coordinating resolution with the Systems Manager and functional teams;

• Assist in supporting and troubleshooting integrations between Workday Student and downstream systems using enterprise integration tools and data extracts;

• Assist in developing and maintaining Workday reports and data extracts to support integrations, compliance reporting, and operational needs;

• Support data validation and reconciliation processes to ensure consistency and accuracy of student data across systems;

• Assist with Workday tenant management activities, including testing, release validation, and migration of configuration changes across environments;

• Support testing, validation, and documentation of system enhancements and bi-annual Workday releases;

• Participate in incident, problem, and change management processes, including documentation and coordination through established governance channels;

• Collaborate with the Office of Records and Registration and academic departments to support accurate academic program data (e.g., majors, minors, certificates);

• Participate in stakeholder meetings to gather requirements and communicate system-related updates;

• Support process improvements and cross-functional initiatives related to student systems and data;

• Maintain technical and functional documentation, reporting resources, and internal tracking tools;

• Assist campus users in understanding and navigating academic systems and tools;

• Provide basic technical support for Records and Registration staff, including troubleshooting office technology and coordinating with central IT support teams as needed;

• Maintain website content and technical documentation for Records and Registration systems;

• Perform other duties as assigned, including backup support for the Systems Manager;

• Continuously develop knowledge of Workday Student, integrations, and enterprise systems to support increasing technical responsibilities over time.

Knowledge, Skills, and Abilities

• Foundational understanding of enterprise systems, data structures, and integration concepts;

• Ability to troubleshoot system and data issues with guidance and available resources;

• Familiarity with reporting and analytics tools (e.g., Workday Report Writer, BIRT, Argos);

• Exposure to integration tools, APIs, or middleware platforms (e.g., SnapLogic) is a plus;

• Strong analytical, problem-solving, and organizational skills;

• Understanding of data governance, security best practices, and FERPA requirements;

• Strong communication skills with the ability to explain technical concepts to non-technical users;

• Ability to manage multiple priorities and adapt to changing needs in a fast-paced environment;

• Strong customer service orientation and collaborative mindset.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.