Account Manager

Note: This role is Hybrid and requires you to be onsite 3 days a week in San Bruno, CA.

The Account Manager drives business growth by maintaining and growing relationships between the client teams. This role serves as a lead and is responsible for retail satisfaction, ensuring the experience matches or exceeds expectations. This position is expected to oversee the creative and merchant relationships and make certain all teams are consistently receiving best-in-class service, representing the needs and goals within the organization.

On a project and calendar basis, the Account Manager acts as the subject matter expert between the client's business teams and the internal production teams. The Account Manager is involved in any pre-production meetings to ensure a proper understanding of the project's scope and will also schedule a recap of the project to glean feedback for improvement with the teams. The Account Manager will enhance communication and the productivity of projects between the business and creative teams.

Responsibilities

• Client & Relationship Management:
  
  
  
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    Act as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer).

  • Manage and develop strong relationships with business decision-makers through ongoing communication.
  • Expand visibility and strengthen positions with existing teams by deepening relationships and cultivating new ones.
  • Pursue and remain aware of opportunities for growth, new business, or other support.
  • Understand the capabilities and services of the creative team, and effectively communicate all offerings.
  
  
  
  
• Communication & Conflict Resolution:
  
  
  
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    Be the known point of communication for all issues and conflict resolution. Ensure that business and creative issues are dealt with in an efficient manner, informing management of any problems that arise.

  • Provide regular, clear, two-way communication between the businesses and creative teams to provide strong team representation and set proper expectations.
  • Disseminate and provide information, needs analysis, and obstacle resolutions via appropriate communication channels to relevant management.
  
  
  
  
• Project & Workflow Coordination:
  
  
  
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    Be the known contact for all requested services outside of the established production routine.

  • When necessary, maintain contact with business and creative for all phases of projects, ensuring smooth communications at all times.
  • Ensure project schedules are communicated and adhered to.
  • Work closely with the project teams in order to maintain a continuous high-level knowledge of project status.
  • Establish routine check-ins to ensure continued, growing business satisfaction.
  • Provide a calendar for category pages and the home page based on business needs.
  • Be the liaison between different stakeholders when changes arise within your designated projects.
  • Monitor seasonal business needs by category for larger creative initiatives.
  
  
  
  
• Quality Assurance & Process Improvement:
  
  
  
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    Develop and document protocols and routines for a premium experience.

  • Disseminate newer workflows and developments.
  • Ensure all processes and procedures are completed and quality standards are met.
  • Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure they meet or exceed quality standards and business expectations.
  • Review all major deliverables outside of normal production (i.e., strategic briefs, style guides, test imagery, marketing imagery) prior to delivery.
  
  
  
  
• Team Leadership & Onboarding:
  
  
  
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    Onboard new personnel in collaboration with local teams, including: workflow processes, people introductions, overseeing/coordinating needs with creative and business teams, and ensuring documentation is updated.

  • Provide feedback to local management on whether the appropriate personnel are assigned to the project, making suggestions for change.
  
  
  
  

Minimum Qualifications

• Bachelor's degree or equivalent industry experience.
• Minimum of 2 years in account management or client services in a creative production environment or media agency.
• Proficient in Excel, Word, PowerPoint, and Outlook on MAC or PC.
• Strong leadership skills, excellent communication, and interpersonal skills with the ability to demonstrate initiative, self-motivation, and assertiveness.
• High level of ethics and integrity.
• Highly organized and focused multi-tasker with strong attention to detail.
• Ability to manage conflict within teams.

Preferred Qualifications

• Strength in developing strong internal and external relationships.
• Proven track record for forward and innovative thinking.
• 2+ years of experience growing business relationships and managing relationships with a value of at least $1M.
• Strong written and verbal communication skills.
• Demonstrable growth with the ability to assist in building and implementing long-term strategic creative plans.
• Excellent client services and presentation skills.
• High level of energy and commitment with the ability to work in a fast-paced, changing environment.
• Ability to educate business and creative teams around best practice tactics.
• Deep understanding of production workflows.
• Ability to travel as needed between locations.

The target hiring compensation range for this role is $46.00 to $51.00. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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