Operations Support Manager

Company Overview:

Elevate your security career with Allied Universal Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Our risk and consulting group, under Allied Universal Enhanced Protection Services is hiring a Operations Support Manager. The Operations Support Manager is responsible for day-to-day overseeing of various operational and administrative aspects under the direction of the Director of Special Services, this role supports the delivery of specialized security services, including workplace violence events, strike security, disaster response, and armed/unarmed law enforcement deployments nationwide.

RESPONSIBILITIES:

Manage daily Special Services operations to ensure timely, accurate fulfillment of client requests
• Coordinate deployment and scheduling of offduty officers, armed agents, security staff, and subcontractors
• Dispatch personnel for specialized assignments including workplace violence, labor actions, disaster response, and emergencies
• Serve as primary client contact; participate in meetings, quality reviews, and issue resolution
• Oversee personnel and subcontractor performance; address attendance, complaints, and staffing issues, escalating as needed
• Maintain accurate operational documentation across Smartsheet, WinTeam, and related systems
• Partner with Payroll, Billing, and Accounting to ensure billing accuracy and margin targets
• Track and report operational metrics, including staffing levels, service quality, wins, and improvement opportunities

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent (e.g., GED)
• Minimum of five (5) years of professional security experience
• Proven leadership managing highvolume, complex service teams
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Knowledge of emergency security operations and law enforcement response
• Strong multitasking, prioritization, and deadline management with attention to detail
• Excellent written and verbal communication, including reporting, logs, and client interaction
• Strong customer service, interpersonal, and teamwork skills; composed under pressure

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Former Military or law enforcement background
• Bachelor's or Associates degree in protective service, business, or related field
• Prior experience in event, private or corporate security
• Experience with HRIS system

COMPENSATION & BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

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Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.