Vendor Relationship Management Lead

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Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the candidate

The successful candidate is a relationship-driven leader who excels at influencing outcomes across complex organizational and supplier landscapes. This role is the business-facing leader responsible for supplier performance, governance, value delivery, and stakeholder alignment.

They are highly skilled at building credibility with senior leaders, managing difficult conversations, navigating competing priorities, and fostering accountability through data-driven reporting, scorecards, and executive communications.

Success in this role requires strong communication and influencing capabilities, an ability to manage complex internal and external relationships, and a proven track record of driving supplier performance, commercial outcomes, and value realization through collaboration and governance.

The ideal candidate combines strategic thinking, business acumen, and stakeholder management expertise to ensure suppliers deliver against operational, service, risk, and business objectives while strengthening long-term partnerships.

What you will be doing

Influence & Stakeholder Management

• Build trusted partnerships across internal and external stakeholders to align priorities, manage competing interests, and drive successful business outcomes.

• Influence decisions and drive accountability through strong communication, credibility, and data-driven recommendations rather than direct authority or contract ownership.

• Effectively navigate complex stakeholder relationships, resolve escalations, and lead difficult conversations while maintaining productive and collaborative partnerships.

• Communicate supplier performance, risks, opportunities, and strategic recommendations to executive stakeholders in a clear and actionable manner.

Supplier Performance & Accountability

• Establish and lead performance management practices that hold suppliers accountable for service delivery, operational performance, contractual commitments, and continuous improvement objectives.

• Drive resolution of supplier issues and performance gaps through governance forums, service reviews, and cross-functional collaboration.

Governance, Reporting & Communications

• Deliver meaningful scorecards, reporting, and governance communications that provide visibility into supplier performance, risks, trends, and business impact.

• Leverage data and analytics to support decision-making, identify improvement opportunities, and enable informed executive discussions.

Business Value & Strategic Alignment

• Align supplier capabilities, services, and performance objectives with business strategy, operational priorities, and long-term organizational goals.

• Identify opportunities to optimize supplier relationships, improve operational effectiveness, mitigate risk, and maximize value realization.

What you bring

• Demonstrated ability to build trusted relationships, influence difficult stakeholders, and drive accountability across multiple levels of the organization through effective communication, collaboration, and data-driven insights.

• Strong Project Management skills with proven experience in successfully managing and executing multiple initiatives

• Experience with contract management, SLA frameworks, and performance analytics

• Knowledge of third-party risk management processes and regulatory frameworks (e.g., DORA, outsourcing regulations, data protection)

Education

Bachelor's degree required, graduate degree preferred; business, economics, finance, supply chain, or related studies preferred

Bonus if you have

• Proven experience managing supplier or partner relationships in a business function (e.g., Technology, Operations, Marketing, Product, Finance)

• Strong understanding of Technology Development domain and operations.

• Strong understanding of operational service delivery management principles (e.g., monitoring SLAs, issue identification and remediation)

• Ability to interpret commercial terms, scopes of work, KPIs and financial models

What we offer you

• The chance to work on some of the most challenging, relevant issues in financial services & technology.

• Time to support charities and give back in your community.

• A fantastic range of benefits designed to help support your lifestyle and wellbeing.

• Great workspaces with dedicated and motivated colleagues.

• A broad range of professional education and personal development opportunities.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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