Lead Operations Clerk

Job Description

The Lead Operations Clerk

• Leads by example and is a mentor and role model to co-workers
• Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
• Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
• Must be energetic, outgoing, articulate and have good verbal and written communications skills
• Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
• Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
• Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
• Experience in sales processing, program registrations, member facility check-ins
• Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
• Provides support to fitness programmers and managers
• Ensures facility cleanliness and manages supplies in our fitness areas
• Assists with towel laundry services
• Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
• Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
• Should be comfortable working on a computer, using various applications and able to multitask during peak times
• Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision

About Us:

UCSF Fitness and Recreationoperate two fitness centers at UCSF. We providefitness and wellbeing services to UCSF Students, Faculty, Staff and Community members through a broad range of fitness, recreation, aquatics, personal training, outdoor programs, and health and wellness programs.

We make life better here by inspiring fitness and wellbeing for everyone. UCSF Fitness & Recreation's mission is to enrich the human spirit, quality of life, and community at UCSF. We are passionate fitness and recreation professionals committed to doing quality work. We fulfill that mission by providing our members with exceptional service, knowledgeable staff, a wide variety of activities, and a clean environment. We are a customer service division, providing needed services on all UCSF campus sites and delivering these services with PRIDE: Professionalism, Respect, Integrity, Diversity and Excellence.

Qualifications

Required Qualifications: - High school graduation and one year of related administrative experience; or an equivalent combination of education and experience; - Experience in Fitness and/or organized sports - Fitness & Recreation Customer Service Clerk experience - Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct. - Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc. - Cash handling and shift deposit reconciliation - Leadership skills or experience within a fitness center environment - Customer service experience. - Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision. - Demonstrated ability to maintain confidentiality. - Ability to work independently and as a team member. - Wear uniform including nametag - Read, write, speak and understand English fluently - Flexible schedule, normal business hours are Mon-Sun, 5am-10pm Required Licenses and/or Certifications - CPR and first aid within 3 months of hire Preferred Qualifications - Excellent interpersonal, verbal, and written communication skill. - Able to motivate & support others in their quest to be healthier and fitter. - Demonstrated skill necessary to collect, organize and disseminate information upon request. - Ability to make sound judgments. - Knowledge of the UC systems, forms, policies, and structure. - Knowledge of UCSF Fitness and Recreation - Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.