New

Senior Learning Strategy Partner

Workers Credit Union
94822.37 To 118527.85 (USD) Annually
paid time off, paid holidays, tuition reimbursement, 401(k), remote work
United States, Massachusetts, Littleton
Jun 12, 2026
Job Title: Senior Learning Strategy Partner Department: Talent Development Department Location: Littleton, MA This role offers a flexible work arrangement. Candidates residing outside of New England may work 100% remotely. States where remote work is supported are as follows: Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, Florida, Georgia, North Carolina, Colorado, and Virginia. Candidates located within New England are expected to follow a hybrid schedule, combining remote work with onsite days at our Littleton, MA headquarters. Working at Workers Credit Union At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in. For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most. We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success. As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you'll be part of what comes next. Why this Role Matters This position is responsible for leading enterprise learning intake, managing the Talent Development operating model, integrating the learning portfolio, and driving measurement aligned to business outcomes. The role focuses on conducting needs assessments, developing stakeholder-aligned recommendations, and ensuring learning initiatives are prioritized, sequenced, and measurable across the organization. The Sr. Learning Strategy Partner operates as a consultative partner to business leaders and Talent Development team members, translating capability needs into structured, high-impact actions. This role serves as the operational decision-maker for intake, prioritization, and portfolio alignment, operating with a high degree of autonomy within established strategic guardrails. This individual is expected to model ownership, pace, and disciplined execution, elevating how work is prioritized, integrated, and delivered across the team. What You'll Contribute Intake, Prioritization, and Operating Model Execution Lead the intake process for Talent Development, ensuring consistent evaluation, alignment, and prioritization of requests across the enterprise Conduct needs assessments to diagnose capability gaps and identify learning priorities aligned to business outcomes Diagnose root causes of performance gaps, including distinguishing between learning and non-learning needs Translate needs assessment insights into clear recommendations, including solution approach, ownership (Lead / Enable / Support), and prioritization Own and make independent decisions on prioritization, sequencing, and alignment of Talent Development initiatives, balancing business needs, capacity, and strategic impact Recommend a range of solutions (learning, process, tools, leadership actions) aligned to business outcomes Talent Development Portfolio Integration and Program Management Manage the enterprise Talent Development portfolio, ensuring coordination, sequencing, and integration of programs across onboarding, leadership development, functional training, and knowledge management Apply program and project management disciplines to oversee multiple concurrent initiatives, managing timelines, dependencies, and risks Bring structure and discipline to complex, multi-stakeholder initiatives, ensuring clarity on ownership, expectations, and outcomes Stakeholder Partnership and Influence Partner with Business Partners, leaders, and stakeholders to align learning strategies with business goals while maintaining enterprise prioritization discipline Partner with the Performance Excellence function for any learning initiatives tied to enterprise projects or processes. Serve as a consultative advisor, influencing stakeholders on appropriate solutions, scope, and tradeoffs Navigate competing priorities while maintaining focus on enterprise impact Translate insights and program outcomes into clear, executive-level recommendations Influence decision-making through data, analysis, and structured tradeoff discussions Measurement and Evaluation Establish and maintain measurement frameworks that evaluate capability growth, behavior change, and business outcomes Write clear, measurable learning objectives aligned to program and business goals Define success metrics and data collection strategies in partnership with business leaders Analyze learning and business data to assess program effectiveness and identify trends and insights Track and report on portfolio performance, including dashboards that provide visibility into learning effectiveness and business impact Governance and Continuous Improvement Ensure alignment with Talent Development standards, ADDIE methodology, and governance practices Drive continuous improvement by identifying opportunities to enhance processes, prioritization, and program effectiveness Support adoption of consistent practices across the team to improve execution and outcomes Support change management and adoption of learning and capability initiatives, ensuring sustained behavior change Leadership Through Execution Demonstrate a high degree of ownership and initiative, proactively identifying priorities, risks, and opportunities Model accountability, pace, and follow-through, elevating execution standards across the team Operate independently and make sound decisions in ambiguous or evolving environments Other Duties: Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. Participates in department and/or organizational projects as directed. Performs other tasks or functions as required, requested, necessary or prudent from time to time. Maintains confidentiality of all member and credit union information and data. Regularly demonstrate behaviors as defined by the credit union's core values: Choose Purpose Over Ego, Be Direct With Respect, Dare to Grow, Do the Right Thing Always, and Win Together. What You'll Bring Education Bachelor's degree, or equivalent experience demonstrating foundational knowledge in the field Master's degree preferred, or equivalent experience demonstrating advanced critical thinking and decision-making in complex environments Certifications APTD/CPTD (Associate/Certified Professional in Talent Development) or equivalent strongly preferred. Experience 5-8+ years of experience in Talent Development, Learning Strategy, Organizational Development, or related field Strong experience conducting needs assessments and translating findings into business-aligned recommendations Experienced in organizational wide measurement and evaluation Experience managing multiple initiatives or programs within cross-functional environments Experience working in matrixed organizations and influencing without authority Experience operating in a product, portfolio, or intake-based model preferred Demonstrated experience managing complex, cross-functional initiatives required Financial services or regulated industry experience preferred Knowledge, Skills & Competencies Proficiency in conducting needs assessments and translating findings into prioritized, actionable recommendations Strong consultative partnership skills with the ability to influence stakeholders and align competing priorities Ability to make sound decisions independently in complex, multi-stakeholder environments Demonstrated ability to manage multiple initiatives and bring structure to ambiguous work Ability to analyze data and translate insights into clear, executive-level recommendations Proficiency in writing measurable learning objectives and defining evaluation metrics Strong organizational and problem-solving skills Ability to build relationships across functions and operate effectively in a matrixed environment Knowledge of learning and development principles and best practices, including needs assessment and program evaluation Demonstrated initiative, curiosity, and drive to continuously improve systems, processes, and outcomes AI literacy and willingness to leverage AI tools for analytics, benchmarking, and portfolio insights Strong performance consulting capability, including root-cause analysis and solution scoping Experience supporting change management and adoption of enterprise initiatives Familiarity with learning technologies, LMS platforms, and analytics tools How You'll Work Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. Ability to travel to other work locations as required. Compensation Pay Grade: 13 FLSA Status: Exempt Pay Grade Range: $94,822.37 - $118,527.85 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Total Rewards Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 20+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs Our Commitment to Inclusion Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic under applicable law.