Processing Specialist

Position Title:

Position Type:

About the Role:

Primary Responsibilities

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)

• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed

• Maintain data integrity across university systems by entering, updating, and auditing information

• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels

• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery

• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities

• Maintain confidentiality of student records in compliance with FERPA and university policies

• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements

Qualifications

• High school diploma or GED required; post-secondary education (1-2 years of college or equivalent coursework) preferred

• Minimum of 1-2 years of experience in an administrative, customer service, or data-processing environment

• Strong attention to detail and ability to manage high-volume transactional work accurately

• Strong organizational and time-management skills with the ability to handle multiple priorities

• Excellent customer service and communication skills

• High level of accuracy, discretion, and professionalism

• Ability to work both independently and as part of a team

Why Join NKU

Northern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The One Stop Student Services Center plays a critical role in simplifying processes and improving the student experience.

Posted Salary:

Work Environment & Physical Demands:

This position operates in a fast-paced, student-centered environment requiring regular interaction with students, faculty, and staff. Flexibility is required during peak periods.