Sr. Product Manager - Post Purchase Platform & Integrations

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

We are looking for a creative and entrepreneurial Sr Product Manager to develop products and services that drive innovation and growth for Post Purchase Platform & Integrations capabilities within Visa's Post Purchase Platform. In this role, you will help transform Visa's networklevel data into insightdriven product experiences that enable merchants, partners, and issuers to make better postpurchase decisions.

You will work at the intersection of payments, data, and technology-owning intelligencebased features that surface meaningful signals, recommendations, and outcomes across postpurchase lifecycle including disputes.

The ideal candidate brings strong product judgment, deep payments domain knowledge, and the ability to operate with autonomy in ambiguous problem spaces. You are equally comfortable articulating business value and engaging directly with technical teams to influence solution design.

You Will:

• Own PostPurchase Intelligence features and experiences, including defining how insights, signals, recommendations, and outcome measurement capabilities should be built in alignment with PostPurchase Platform strategy. This includes assessing feasibility (e.g., legal, risk, data considerations), understanding scaling and pilot implications, identifying product and data dependencies, and detailing core experience and technical requirements.
• Develop a deep understanding of customer needs and pain points, particularly across postpurchase risk, disputes, fraud, refunds, and authorization outcomes. Engage directly with customers and internal stakeholders to ensure solutions deliver clear, measurable value and align with realworld decisionmaking.
• Collaborate closely with technology and data teams to translate customer and business needs into clear product requirements, balancing speed, data quality, latency, and scalability considerations.
• Operate crossfunctionally to drive alignment, proactively partnering with product, engineering, analytics, risk, legal, GTM, and regional teams to identify required data sources, resolve dependencies, and move complex initiatives forward.
• Support gotomarket execution, working with Sales, Marketing, and regional solution teams to manage pilots, inform positioning and value articulation, and support successful product launches and adoption.
• Communicate effectively with senior leadership, contributing to product reviews, roadmap discussions, and business updates by clearly articulating customer value, product progress, and tradeoffs.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

* 8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

* 9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
* Demonstrated experience in product management within payments processing and merchant-facing financial platforms
* Prior experience delivering datadriven or intelligencebased product capabilities
* Experience with AIenabled or GenAIaugmented product capabilities
* Experience partnering with engineering and technical teams to define and deliver scalable platforms or services
* Strong written and verbal communication skills, with the ability to influence crossfunctional stakeholders
* Deep understanding of the payments ecosystem, particularly postpurchase flows, especially dispute management solutions
* Experience operating in ambiguous or earlystage problem spaces requiring independent judgment and initiative
* Proven ability to translate customer problems into actionable product requirements and measurable outcomes
* Experience working with largescale data platforms, analytics, or networklevel data assets
* Strong analytical and strategic thinking skills, with the ability to balance nearterm delivery and longterm platform considerations
* Demonstrated ability to work effectively in highly matrixed, global organizations

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer