Student Services Technology Specialist HV-NTPI-9807

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Department: Instructional and Information Technology

Student Services Technology Specialist
HV-NTPI-9807

To be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must be either a U.S. Citizen or U.S. Lawful Permanent Resident of the United States and appointment will be contingent upon completion of a background check.

MINIMUM QUALIFICATIONS:
Bachelor's degree required in Information Technology, Information Systems, Communications, Education Technology, or a related field from an accredited college or university with two (2) or more years of experience working in a Higher Education environment supporting student-facing or administrative systems. Demonstrated strong understanding of the higher education enrollment lifecycle including admissions, registration, financial aid, billing, and student success services. Proven ability to communicate complex technical and procedural information clearly to both technical and non-technical audiences.
Demonstrable experience with technical support coordination, documentation development, knowledge transfer, and cross-departmental collaboration. Strong written communication, organizational, and project coordination skills are required.

PREFERRED QUALIFICATIONS:
Experience working directly with student support offices such as the CLC, Registrar, Cashiers, Financial Aid, and Information Technology. Familiarity with student information systems (SIS), CRM platforms, ticketing systems, knowledge bases, and workflow documentation tools. Experience supporting or coordinating enterprise IT services in a higher education environment. Understanding of IT service management (ITSM) principles and change management. Experience with project planning and interdepartmental communications.

DUTIES AND/OR RESPONSIBILITIES:
The Student Services Technology Specialist reports to the Chief Technology Officer or their designee and performs the following duties:
* Coordinates and unifies technical support efforts across IIT and functional student support areas including, but not limited to, the CLC, Registrar, Cashiers, Financial Aid, and other campus service units.
* Serves as a central liaison between IIT and student support offices to ensure consistent, accurate, and timely communication regarding systems, services, outages, enhancements, and procedural changes.
* Develops, maintains, and standardizes technical and functional documentation, knowledge base articles, process workflows, and support guides for student-facing and administrative systems.
* Manages knowledge transfer activities between IIT and functional departments to ensure continuity of operations, shared understanding of systems, and reduction of single points of failure.
* Supports project planning efforts related to student support systems, including requirements gathering, documentation, communication plans, and coordination between technical and functional stakeholders.
* Assists in the coordination of technical support escalations impacting student support services, ensuring issues are tracked, communicated, and resolved effectively.
* Collaborate with IIT staff and campus partners to improve service delivery models, backend system integration, and cross-functional operational efficiency.
* Provides clear, professional written communications including announcements, updates, procedures, and training materials related to student support technologies.
* Supports the development and maintenance of unified support workflows and service models across multiple functional areas.
* Participate in planning and continuous improvement initiatives related to student services technology and support operations.
* Maintains up-to-date knowledge of institutional systems, enrollment-related processes, and higher education technology trends.
* Performs related duties as assigned.

This is a 12-month, Full-Time position with a salary range of $60,000-$65,000.

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee's spouse and children free tuition waivers. HVCC also has a generous leave policy. If you're employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans

To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of July 12, 2026. Anticipated start date of: August 3, 2026.

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.