Supervisor, Operations

Your Role

The Medicare team is responsible for servicing Medicare members including Med Supp an). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. We are open 7am to 8pm 7 days a week, supervisors will rotate core shift, late shifts, weekend shifts and holidays to ensure ample leadership support

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a minimum of 5 years of prior relevant experience
• Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
• Attend onsite meetings as scheduled
• Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution
• Typically, requires broad job knowledge of technical or operational practices within assigned discipline
• Medicare experience preferred
• Experience supervising a remote team preferred
• Call center experience strongly preferred
• Strong internet service required, including at least 16 megabytes per second download and most importantly 5 megabytes per second upload
• Availability to work evenings, weekends and holidays as needed

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.