Hotel IT Manager - Elysee New York

ABOUT ELYSEE NEW YORK

Elysee New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysee New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

POSITION OVERVIEW

Elysee New York is seeking an experienced IT Manager to lead hotel technology operations during pre-opening and ongoing operations. Reporting to the Director of Operations, this leader will oversee infrastructure, cybersecurity, business systems, property technology, vendor relationships, and user support while ensuring a seamless experience for guests and team members.

ESSENTIAL JOB FUNCTIONS

IT OPERATIONS & TECHNOLOGY LEADERSHIP

• Oversee all hotel technology systems, including network infrastructure, Wi-Fi, telecommunications, servers, end-user devices, and cloud-based applications.
• Ensure reliable operation of PMS, POS, accounting, HR, sales, reservations, and guest-facing technology platforms.
• Lead technology readiness efforts supporting hotel reopening, upgrades, and future enhancements.
• Monitor system performance and resolve technical issues with urgency and professionalism.

LEADERSHIP AND TEAM DEVELOPMENT

• Recruit, train, coach, and develop third-party support partners.
• Provide technology training and support to hotel departments.
• Establish service standards and response expectations for technology support.

CYBERSECURITY & COMPLIANCE

• Implement cybersecurity best practices and maintain compliance with company and regulatory requirements.
• Manage user access, data security, system backups, disaster recovery, and incident response processes.
• Coordinate security assessments, software updates, and vulnerability remediation.

VENDOR & PROJECT MANAGEMENT

• Manage technology vendors, service agreements, budgets, and project timelines.
• Lead implementation of new systems and upgrades while minimizing operational disruption.
• Partner with hotel leadership to identify technology solutions that improve efficiency and the guest experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of hospitality technology systems, networking, cybersecurity, and technical support.
• Excellent leadership, communication, problem-solving, and vendor-management skills.
• Ability to translate technical concepts into practical business solutions.
• Strong project management and organizational capabilities.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Minimum five years of progressive IT experience, preferably within hospitality, luxury hotels, or service-oriented environments.
• Minimum three years of technology leadership or management experience.
• Experience with hotel systems such as PMS, POS, network infrastructure, and cybersecurity programs.
• Experience supporting hotel openings, renovations, or major technology implementations preferred.
• Ability to work flexible hours as operational needs require.

WHY JOIN ELYSEE NEW YORK AND CRESCENT HOTELS & RESORTS

Joining Elysee New York is an opportunity to help shape the re-emergence of a legendary New York hotel. The IT Manager will play a critical role in building a technology foundation that supports exceptional guest experiences and operational excellence from day one. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs.

EQUAL OPPORTUNITY STATEMENT

Elysee New York Hotel and Crescent Hotels & Resorts are Equal Opportunity Employers, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor.