Senior Client Executive, GAM

The Senior Client Executive, Corporate Segment - Global Account Management (GAM) - Legal is responsible for managing a portfolio of Thomson Reuters' most strategic Legal global enterprise customers. Serving as the primary post-sale owner of customer outcomes, this role drives retention, renewal success, customer value realization, and expansion readiness across complex, multinational organizations.

The Senior Client Executive partners closely with customers to understand their business objectives, develop long-term success strategies, and ensure they derive maximum value from their investment in Thomson Reuters solutions. The role requires collaboration across Sales, Professional Services, Product, Security, Enablement, and Support teams to drive successful enterprise deployments, adoption, retention, and growth.

Location: remote based position, must be based in the US.

About the Role

In this opportunity as a Senior Client Executive, you will:

• Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups.
• Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention.
• Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value.
• Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales.
• Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs.
• Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success.
• Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives.
• Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence.
• Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders.
• Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges.
• Mentor less tenured team members through coaching, knowledge sharing, and best-practice development.
• Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.

Key Deliverables

• Delivery of retention, renewal, adoption, and customer experience objectives across a portfolio of strategic global accounts.
• Accurate forecasting of renewal outcomes, customer risk, and expansion readiness.
• Development and execution of customer success and value realization strategies.
• Successful onboarding and deployment of enterprise solutions across complex customer environments.
• Identification and mitigation of customer risks impacting retention and growth.
• Strategic partnership with Sales and GKADs to support revenue protection and expansion opportunities.
• Reporting on customer health, market dynamics, competitive activity, and key business insights.
• Representation of the Customer Success organization across internal business reviews and cross-functional initiatives.

About You:

You're a fit for the role of Sr. Client Executive if you have:

• Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field.
• Juris Doctorate strongly preferred.
• 8-12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment.
• Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements.
• Experience working within a matrixed global organization supporting strategic enterprise customers.
• Experience with enterprise software deployments, adoption programs, and customer value realization initiatives.
• Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups.
• Travel as needed.

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What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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