Remote New 
Student Services Specialist (Short-Term) Admissions & Records
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
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 United States, Arizona, Phoenix | |
 Jul 18, 2026 | |
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Student Services Specialist (Short-Term) Admissions & Records Job ID: 322967 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $19.23 - $24.28/hourly, DOE Grade 109 Work Schedule Monday - Friday, 8am - 5pm; or 9am - 6pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 8am-6pm Work Calendar 12 Months Funding Information This is a short-term assignment with a projected end date of 06/30/2027, with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Admissions, Records, and Registration Department at Phoenix College is growing, and we're seeking a candidate who excels at building strong relationships, communicating effectively, and staying organized in a collaborative, student-centered learning college environment. As a vital team member, you will provide comprehensive, multi-channel support (in-person, phone, email, chat, and text) to prospective and returning students throughout the entire enrollment lifecycle, including admissions, processing documents, registration, financial aid, and transfer requirements. Collaborating closely with the Welcome Desk and Contact Center, you will leverage Customer Relationship Management tools (CRM) and Student Information Systems (SIS) to process applications, manage student records, and ensure regulatory compliance. Additionally, you will support team operations by training staff, directing temporary workers, and assisting with cross-functional institutional events. This is a short-term assignment with a projected end date of 06/30/2027, with renewal based on available funds and the needs of MCCCD. Essential Functions 55% - Student Support - Provides comprehensive assistance to prospective and current students across key enrollment areas, including admissions, process documents, registration, financial aid, international programs, and transfer requirements. Serves as primary staff for in-person Admissions, Records, and Registration services, including coverage at the Welcome Desk and Contact Center; Delivers support across multiple channels, with primary service via phone and additional assistance provided in person, as well as through email, chat, and text. 20% - Data Management - Collects, enters, updates, and verifies student information in systems such as Customer Relationship Management (CRM), Student Information System (SIS), and Amazon Connect. Reviews and processes student applications for accuracy, requests additional documentation as needed, and ensures student records are maintained in compliance with applicable laws, policies, and regulations. 15% - Team Collaboration & Training - Supports team operations by training staff, directing temporary workers, and providing evening coverage as needed. Actively participates in cross-functional committees to advance institutional goals. Provides backup support to the One Stop support staff. 10% - Special Projects - Assists with enrollment-related events and initiatives, and delivers presentations to groups as required. Performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. One (1) or more years of people facing customer service experience. 2. One (1) or more years of experience working in a call center environment providing assistance to students and others via phone, email, and/or in-person. 3. One (1) or more years in a role related to admissions, records, registration, advisement, or financial aid. 4. Has experience working with student services systems, including online Student Information Systems (e.g., PeopleSoft, SIS), Customer Relationship Management (e.g., SalesForce, ASSIST), or Student Services Management (e.g., Cranium Cafe). 5. Demonstrated experience utilizing Google Suite and/or Microsoft Office. 6. One (1) year of full-time, relevant MCCCD experience within the previous two (2) years. Special Working Conditions
ADA & Other Requirements: Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. Working Conditions: Work is routinely performed in an indoor, office environment. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before 07/29/2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322967&PostingSeq=1 jeid-7c25284268b786438b50799d99b8ac41 | |