Customer Tech Support Specialist (Help Desk)

Customer Technical Support Specialist - Support II

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

Astrion has acontingentopening for aCustomer Technical Support Specialist - SupportIIsupportingthe U.S. Navy'sNaval Surface Warfare Center Dahlgren Division (NSWCDD), located inDahlgren, VA. Serve as aHelp Desk Support II/mid-level IT professionalhandlingescalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support.Provide advanced troubleshooting for hardware, software, and network systems,and assistwith equipment provisioning.

REQUIRED QUALIFICATIONS / SKILLS

• Two (2) years of professional experience in Industry, Federal,or DoD Help Desk Support
• Experienceusing helpdesk toolssuch as BMC's Remedy,BMC Helix ITSM, orServiceNow.
• Information Assurance Technical(IAT)Level II, with a Teir3 (T3)investigation.

PREFERRED QUALIFICATIONS / SKILLS

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, MD-102

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