New 
Front Desk Agent -H2B
 Omni Hotels & Resorts | |
18-18
| |
 United States, South Carolina, Hilton Head Island | |
| 23 Ocean Lane (Show on map) | |
 Jul 18, 2026 | |
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Omni Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Position Summary As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay-ensuring a luxury, five-star experience. Key Responsibilities Guest Experience * Greet guests with a friendly, professional demeanor and provide a five-star arrival experience * Process check-ins/check-outs efficiently and accurately * Anticipate guest needs and respond promptly to requests or concerns * Provide information about resort amenities, dining, and local attractions * Handle guest complaints with empathy and resolve issues quickly Operations * Create and manage accurate guest accounts and reservations * Assign rooms and coordinate special requests (upgrades, amenities, etc.) * Prepare key packets and pre-register arrivals * Balance cash/credit transactions and settle guest folios at departure * Maintain knowledge of daily arrivals, departures, and room inventory Communication & Teamwork * Communicate guest needs to departments (Housekeeping, Concierge, Bell Services) * Work collaboratively across teams to ensure seamless service * Maintain clear and professional communication (in person, phone, email) Administrative & Technical * Input and manage guest data in property management systems * Follow Omni brand standards and service protocols * Prioritize tasks in a fast-paced, high-volume environment Qualifications * Must have been in the H2B program * Previous customer service experience required (hotel experience preferred) * Strong communication and problem-solving skills * Ability to multitask and stay organized under pressure * Basic math and cash-handling skills * Flexible schedule (including weekends, evenings, holidays) * Bilingual skills are a plus Work Environment * Fast-paced luxury resort setting * High guest interaction and service-focused role * Standing for extended periods and working varied shifts Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |