Customer Service Representative

Now hiring for a Customer Service Representative

Location: Dothan, AL

Pay Rate: $15.00 - $17.00 per hour

Schedule:Monday - Friday | 8 AM - 5 PM

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in Dothan where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Job Duties

• Answer incoming calls from existing and prospective customers with professionalism and enthusiasm.
• Provide exceptional customer support while identifying opportunities for product recommendations and upselling based on customer needs.
• Verify and update customer account information accurately.
• Process and enter customer orders with a high level of accuracy and attention to detail.
• Review order details with customers to ensure complete and correct information.
• Submit orders for processing and coordinate with fulfillment teams.
• Send order confirmations via email and other communication channels.
• Follow up on pending, incomplete, or on-hold orders to maintain customer satisfaction.
• Maintain organized records of customer interactions and order activity.
• Collaborate with internal departments to resolve order-related questions and issues efficiently.

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate

Ready to talk your way into a steady paycheck? Apply now

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.