Lead Community Health Representative * Bilingual fluency in Spanish, Russian, Mandarin, or other languages spoken within the NYU catchment area *

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:

We have an exciting opportunity to join our team as a Lead Community Health Representative.The Lead Community Health Representative (Lead CHW) will support the mission of the NYU Perlmutter Cancer Center LGBTQ+ Cancer Care and Research Program by advancing equitable access to cancer prevention, screening, treatment, survivorship services, and research participation among LGBTQ+ communities across the NYU Langone Health catchment area.

This role integrates patient navigation, community outreach, workforce development, and community-engaged research to address structural and social barriers to cancer care experienced by LGBTQ+ individuals and communities. The Lead CHW maintains a complex patient navigation caseload while also serving as a resource for faculty, staff, and community partners on culturally responsive approaches to LGBTQ+ patient engagement. The Lead CHW plays a key role in supporting Perlmutter Cancer Centers Community Outreach and Engagement (COE) mission, working in partnership with community organizations, clinical teams, and research investigators to improve cancer screening uptake, reduce delays in care, and promote inclusive and affirming healthcare environments. The position reports to the Director of the LGBTQ+ Cancer Care and Research Program and directly reports to the Community Health Navigation Manager.

Job Responsibilities:

• Peer Mentorship of Community Health Representatives.
• Maintain a caseload navigating patients to health and social support services, which may be higher in volume or include patients with more complex needs.
• Provide health education and/or individual counseling through culturally-tailored health education workshops and trainings.
• Support development of culturally specific workshops, handouts, flyers, and other materials related to the program or study.
• Conduct community and/or patient outreach. Develop new and foster existing relationships with community and/or patient population to support enrollment.
• Develop and conduct trainings, talks, and seminars for other community health workers and internal/external audiences.
• Keep organized patient material, including study logs and data files, in order to track patient outcomes.
• Attend trainings as required by NYULH, funding agency, and/or research study team.
• Work as part of a healthcare team.
• Performs other duties as assigned.

Additional Position Specific Responsibilities:

Program Development and Quality Improvement:

• Collaborate with program leadership to develop, implement, and refine LGBTQ+ patient navigation workflows within oncology services.
• Identify system-level barriers to care and contribute to quality improvement initiatives aimed at improving access, care coordination, and patient experience for LGBTQ+ patients.

Data Collection, Evaluation, and Reporting:

• Track patient navigation activities, outreach efforts, and community engagement initiatives using institutional data systems such as REDCap or Salesforce.
• Assist program leadership in monitoring key performance indicators related to outreach, navigation outcomes, and community engagement activities.
• Support preparation of reports for cancer center leadership, institutional stakeholders, and external funding agencies.

Community-Engaged Research:

• Participate as a member of the study team on research projects focused on cancer prevention, screening, survivorship, and health equity among LGBTQ+ populations.
• Assist with community-informed recruitment strategies and participant engagement for program-related research studies.
• Support dissemination of research findings to community stakeholders through accessible presentations and materials.

Community Advisory Board Engagement:

• Support coordination and facilitation of Community Advisory Board (CAB) and Patient and Family Advisory Council meetings related to the LGBTQ+ Cancer Care and Research Program.
• Assist in integrating community feedback into program design, outreach strategies, and research initiatives.

Institutional Collaboration:

• Collaborate with clinical teams, population health programs, and community engagement initiatives across NYU Langone Health to strengthen pathways to care for LGBTQ+ patients.
• Serve as a resource for internal departments seeking guidance on LGBTQ+ community engagement and patient-centered navigation approaches.

Minimum Qualifications:

To qualify you must have a high school diploma and minimum 5 years experience in community-based clinical or social service delivery. Demonstrated leadership experience, such as presenting at internal or external forums or events. Experience providing trainings to community health workers, experience participating as a member of a CHW-related committee or initiative. Demonstrated proficiency with reporting tools (e.g., REDCap, salesforce, etc.), as well as Word, Excel, and PowerPoint, and demonstrated ability to write succinctly.

Preferred Qualifications:

Bachelor's degree in public health, social work, community health, or related field. Minimum of five years of experience in community-based health outreach, patient navigation, or social service delivery. Demonstrated experience working with LGBTQ+ communities or other historically underserved populations. Experience delivering community-based health education or outreach programming. Demonstrated leadership experience such as coordinating initiatives, presenting at professional meetings, or providing training to staff or community stakeholders. Experience working within oncology or cancer prevention programs. Experience participating in community-engaged research or health equity initiatives. Fluency in Spanish, Russian, Mandarin, or other languages spoken within the NYU catchment area.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $53,294.21 - $89,040.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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