South Bend Kroc Center - Welcome Desk Associate

Be the friendly face that welcomes every guest to the Kroc Center! As a Welcome Desk Associate, you will provide exceptional customer service, assist members and visitors, answer questions, and help create a warm, positive experience for everyone who walks through our doors.

Starting pay: $12.00

Part Time: 19 hours per week

Available Shift: 5:15 AM - 10:00 AM

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

As the Welcome Desk Associate I you will be responsible for creating exceptional customer services experiences. Primary responsibilities include selling and/or verifying membership's program registrations as well as providing facility information, answering, and routing all incoming phone calls, ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Provide world class customer service to the community by building lasting relationships so support membership retention through exceptional service and follow up, with an attitude of Christian hospitality
• Perform point of sales (POS) transactions at the Welcome Desk.
• Be an ambassador for the Kroc Center by giving tours, promoting the center and selling memberships.
• Maintain progressive knowledge of all programs and facilities.
• Enter all membership information accurately and in timely manner.
• Follow all policies and procedures for the Welcome desk and POS system
• Other tasks as assigned by leadership

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma or equivalent

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Minimum of 1-2 years' experience working in customer service and cash handling related industries.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training and CPR Certification within the first 30 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.

Supervisory Responsibility: None

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended periods.

Working Conditions: Work is performed in an office environment; may require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.