General Government IT DC Chief Information Officer (Information Technology Executive 4)

As a Delivery Center Chief Information Officer (CIO) for the General Government Delivery Center, you will direct technology strategy that helps agencies serve the public more effectively. You will oversee digital services, cybersecurity coordination, customer support, and major modernization efforts. This role brings meaningful challenges and the opportunity to shape the future of public technology. Become part of a team committed to high-quality service and continuous improvement.

This position provides executive leadership for technology systems, digital services, and operational support that help agencies meet their missions. The role focuses on aligning technology investments with strategic needs while improving service delivery and user experience. As a Delivery Center Chief Information Officer (CIO) for the General Government Delivery Center, you will perform the following duties:

• Technology Leadership: Guide technology strategy, digital services, and operational planning for supported agencies
• Service Delivery Oversight: Direct application development, product delivery, customer support, and service management functions
• Cybersecurity Coordination: Collaborate with security experts to protect systems, data, and digital platforms
• Data and Portfolio Governance: Oversee data services, technology portfolios, and performance measures for key initiatives
• Financial and Vendor Management: Manage budgets, technology contracts, and vendor relationships effectively
• Workforce Development: Support staff training and promote a user-centered, customer-focused service culture

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, three days in office and two days telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Nine years of professional information technology experience that includes three years in a managerial capacity and a bachelor's degree; or
• Thirteen years of professional information technology experience that includes three years in a managerial capacity; or
• An equivalent combination of experience and training that includes three years in a managerial capacity.

Additional Requirements:

• You must have six years or more of experience establishing and maintaining executive-level partnerships across business units, technology organizations, vendors, and stakeholders to support technology strategy, demonstrated through measurable improvements in service delivery.
• You must have six or more years of experience leading organizational or operational transformation initiatives that modernized technology delivery practices, operating models, governance, or service delivery processes.
• You must have experience leading multidisciplinary technology teams responsible for application delivery, infrastructure, customer support, cybersecurity, and other enterprise technology functions.
• You must have three or more years of experience implementing modern technology delivery practices, such as product management, agile delivery, user-centered design, service management, DevSecOps, and continuous improvement.
• You must have ten or more years of experience leading cross-functional teams or technology organizations by coordinating resources, resolving organizational issues, and managing competing priorities to achieve strategic objectives.
• You must have six or more years of experience managing enterprise technology portfolios, programs, and digital products involving multiple business units or agencies.
• You must have three or more years of experience developing, managing, or overseeing technology budgets, investment planning, or financial governance for enterprise technology services.
• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.