Maintenance Renewal Specialist

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

The Maintenance Renewal Specialist will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne's existing customer base.

Essential Functions

Quotes renewals 60-90 days in advance of support expiration
• Communicates effectively a clear, concise, and professional manner with necessary parties in order to secure the information needed to create the renewal quotes
• Facilitates cross department collaboration to ensure incoming renewals are evaluated for completeness prior to quote completion
• Manages end-to-end responsibility for the maintenance quote from request to quote completion
• Maintains critical knowledge of maintenance offers as well as the computer systems we use to provide quotes that result in profitable sales for the company
• Understands extensively the tools and processes for quoting renewal maintenance
• Manages and coordinates maintenance renewals with applicable vendors
• Works as liaison between maintenance provider on records reconciliation issues
  • Duplicate or inaccurate Material Codes
  • Contract Coverage discrepancies
  • And others as found
• Works independently and prioritizes tasks to meet expectations
• Ensures sales teams are aware of any manufacturer Services promotions and/or changes in coverage pricing
• Attends vendor/distributor calls as needed to discuss renewal quote
• Builds and maintains working relationships with customers, team members, vendors, and other departments involved in maintenance
• Works with manufactures to present business case for reinstatement fee removal

Additional Specific Duties and Responsibilities

• Works with NAMs and customers to ensure that renewal quotes are accurate and that contracts are consolidated and co-termed where appropriate
• Attaches required quoting documents in CRM to insure one central place for document storage and compliance
• Manages various quote types
• Updates quoting status within CRM to provide visibility to the status of all quote requests
• Updates data tools and pull reports using the manufacture/distributor systems as required

Required Qualifications

• 4-year college degree in Business or equivalent in experience
• One year sales/business experience required
• Knowledge of Key, PBX, IP Telephony, messaging and products are helpful
• Strong verbal and written communication skills are essential
• Excellent organizational, planning, and prioritization skills
• Proficient with Microsoft Office Suites

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$60,000 - $72,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

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Right to Work: Right to Work Poster