OSS Support Specialist

Ready to be the go-to technology expert who keeps people connected, productive, and supported? Join Hitachi Energy as an OSS Support Specialist and play a vital role in delivering exceptional on-site and remote IT support across our operations. In this hands-on position, you'll be the face of IT, working directly with users to resolve technical challenges, deploy new technologies, and ensure a seamless digital workplace experience.

You will collaborate with a variety of teams, support innovative technologies, and contribute to a culture that values continuous improvement, safety, and integrity. From troubleshooting hardware and software issues to enabling new equipment and maintaining critical IT infrastructure, your work will make a meaningful impact on daily business operations.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

This is an exciting opportunity for a proactive problem-solver who enjoys working with people, thrives in a dynamic environment, and takes pride in delivering outstanding customer service. At Hitachi Energy, you'll have the chance to expand your technical expertise, build strong stakeholder relationships, and contribute to projects that support a more sustainable energy future.

How you'll make an impact

• Provide desk-side and remote support for IT incidents and service requests.

• Troubleshoot hardware, software, mobility, network, and connectivity issues.

• Support printers, mobile devices, Cisco phones, email, Wi-Fi, and MFA setup.

• Deploy, configure, and maintain factory PCs, workstations, and peripherals.

• Assist with network connections, cabling, and integration of new devices and machines.

• Maintain accurate documentation, knowledge articles, and CMDB records.

• Deliver user guidance and training on common IT tools and self-service solutions.

• Manage IT asset inventory, logistics, meeting room technology, and support third-party technicians.

Your background

• Formal qualification, diploma, degree, or completed apprenticeship in Information Technology or a related field.

• Minimum 2 years of professional experience in IT support or a similar technical support role.

• Authorization to work in the United States without current or future sponsorship requirements.

• Strong troubleshooting skills across hardware, software, networking, and end-user technologies.

• Fluent communication skills in English, with the ability to support and engage users effectively.

• Self-motivated, proactive, and solution-focused with the ability to work independently.

More about us

• Join a global technology leader where innovation, collaboration, safety, and integrity are at the heart of everything we do.

• Benefit from ongoing learning, development programs, and opportunities to grow your career across functions and geographies.

• Be part of a diverse and inclusive workplace where your ideas, contributions, and professional growth are valued and supported.