Sr BioMed Field Service Engineer

We are looking for a Senior Biomedical Field Engineer to work remote covering the San Diago, CA territory.

The Senior Biomedical Field Engineer provides installation, maintenance, recall, and repair support for all territory's modalities and models at customer sites. Operates independently with minimal oversight and is assigned to problems that are varied and non-routine. Drives customer satisfaction through consistent over-achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Consistently contributes ideas to support the team's effectiveness and commonly provides field support to regional and national team members as business needs require. Performs unique technical or managerial support duties for the region.

Main Responsibilities:

• Performs preventative maintenance and recall service for all models within the territory. Performs work independently with rare outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs of advanced difficulty, guided by defined and documented processes. Performs work independently with only occasional outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances. When installations incorporate a team, acts and the installation team leader.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Drager customers.
• Consistently exceeds assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensure timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
• Regularly responsible for up-skilling new team members.
• Performs other duties as needed and assigned.

Education / Experience:

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience - biomedical or electronic field service, Draeger experience preferred.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Must possess a valid Driver's License.

The targeted pay range for this position is typically between $35.96 - $44.17. We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: annual bonus, overtime pay, on-call pay.