Account Manager/Client Engagement Manager (CEM)

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the Role

If you love building strong client relationships and keeping fast-moving programs on track, this role is right in your wheelhouse. You'll partner closely with leadership, clients, and internal teams to manage deliverables, support account growth, and help create a smooth experience from kickoff through wrap-up. It's a great fit for someone who enjoys balancing strategy and day-to-day execution while solving problems and keeping customers happy. You'll play a key role in helping BCD M&E deliver high-quality service and long-term client success.

You're Good At

• Building trusted client relationships and delivering responsive, high-touch support
• Managing proposals, follow-up, reporting, and account details with strong attention to accuracy and timelines
• Partnering with cross-functional teams to move meeting information smoothly from client to internal stakeholders
• Handling budgets, forecasting, and account performance while keeping service expectations front and center
• Communicating clearly in presentations, calls, and written updates, and staying calm when priorities shift

You Might Also Have

• A four-year degree in a business-related field
• Three or more years of experience in executive support, sales support, account support, or a related role
• Experience working with meeting management or incentive programs is required
• Strong skills in Microsoft Word, Excel, and PowerPoint, plus working knowledge of Access
• Confidence handling confidential information with professionalism and discretion

You Should Know

• This role is virtual within the Central or Eastern time zones
• This role requires up to 25% travel on an annual basis

If you're ready to bring energy, organization, and relationship-building skills to a role where you can make a real impact, apply now.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Account Manager/Client Engagement Manager (CEM) is between $75,000 - $105,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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