Clerical Assistant 2

Join the Department of Revenue as a Clerical Assistant 2 and help support the Pennsylvania State Lottery in its Pittsburgh office. This role places you at the center of daily operations that keep retailer services running smoothly. Your attention to detail and strong communication skills will support staff and retailers across the region. Take pride in a position where your work helps maintain trusted and reliable Lottery operations.

This position provides key clerical support that keeps the Pennsylvania State Lottery Area Office operating efficiently and ensures retailers and staff receive timely assistance. As a Clerical Assistant 2, you will perform the following duties:

• Call Handling: Answer and direct incoming calls to the appropriate staff or supervisor
• Document Preparation: Compose and type letters, memos, and forms for managerial review
• Report Support: Gather sales information and create monthly and ad hoc reports using internal systems and Excel
• Retailer Assistance: Provide guidance to retailers by applying knowledge of Lottery games, procedures, and policies
• Data Entry: Process applications, ownership changes, and other retailer updates in the Lottery system
• Mail Processing: Open, distribute, and prepare outgoing mail including certified and UPS items

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, ad hoc based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).