International Affairs & Professional Services Assistant

The Opportunity

The College of Veterinary Medicine at Cornell University is seeking a highly organized, proactive professional to support the administration of international affairs, professional programs, and clinical training initiatives. This role is ideal for someone who enjoys coordinating complex programs, collaborating with diverse stakeholders, and ensuring a high level of service in a dynamic academic environment.

Working with broad daily supervision and considerable independence, you will play a key role in supporting professional and clinical training programs, including clinical interns and residents, while serving as a resource for faculty, staff, students, and visitors. Success in this role requires initiative, sound judgment, strong organizational skills, and the ability to manage multiple priorities while maintaining exceptional attention to detail.

Key Responsibilities:

• Coordinate and manage administrative processes that support international affairs, professional services, and clinical training programs.

• Independently monitor visitor and staff records, track progress of visit requests, verify required documentation, and facilitate application processes in collaboration with the International Affairs & Professional Services Director.

• Serve as a knowledgeable resource for faculty, staff, and university partners by responding to program-related questions and providing guidance on processes and requirements.

• Coordinate course scheduling activities, oversee registration processes, and support the publication of course offerings in partnership with academic departments and central university offices.

• Interpret and apply college and university policies, procedures, and protocols to support consistent and compliant program operations.

• Leverage databases, reporting tools, and web-based systems to improve program efficiency, maintain accurate records, and support data-informed decision-making.

• Deliver exceptional customer service while fostering a welcoming, inclusive, and professional environment for students, faculty, staff, visitors, and other stakeholders.

This is a full-time (39 hours/week) Contract College position based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement. This hybrid work arrangement is subject to change at any time. Typical work hours are 9:00am-5:00pm, with flexibility to accommodate departmental needs and occasional program-related activities.

About the Office of International Affairs & Professional Services

At the Cornell University College of Veterinary Medicine, the Office of International Affairs & Professional Services (OIAPS) coordinates externships, visiting clinician observations, and global educational initiatives. They handle formal arrangements for visiting international scholars, fourth-year clinical externships, and professional development programs.

What We Need

We are seeking a team member who has experience working with diverse populations and supporting college students, particularly in cohort-based programs. The ideal candidate is comfortable engaging with individuals from a wide range of cultural backgrounds, including those with limited English proficiency. They should demonstrate strong cross-cultural communication skills, cultural sensitivity, and the ability to foster an inclusive, welcoming environment in a multicultural and global setting. Additionally, you will have:

• An Associates Degree with 2-4 years of related experience or equivalent combination of education and/or experience.

• Excellent customer service, interpersonal and communication skills (both written and oral) are required.

• Demonstrated experience with accuracy.

• Professionalism and experience handling difficult and/or stressful situations with courtesy, sensitivity and tact.

• The ability to effectively multitask, self-direct and exercise judgment is required.

• The ability to work within a team; promoting and supporting cooperation and respect as well as ability to develop effective working relationships and collaborate with a wide variety of faculty, staff and students.

• Excellent organizational and data management skills; ability to demonstrate proficiency in various computer programs such as Outlook, Zoom, Word, Excel, Power Point, Access.

• The ability to review processes and procedures and recommend and implement streamlining efforts.

• Demonstrated history of handling sensitive and confidential information with discretion is required.

• The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Bachelor's degree with at least 4+ years of high-level program/student services experience or an equivalent combination of education and experience.

• Proven ability to utilize software and database systems to improve service delivery.

• Experience with multi-cultural communities and foreign languages.

A cover letter and resume are required for consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role
  remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

• This position is based in Ithaca, New York. Employees who work remotely may receive
  multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa Sponsorship is not available for this position.

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