IT Technical Writer (Hybrid)

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We areseekinga skilled and detail-oriented Technical Writer to join ourInfrastructure and End-User Servicesteam. The ideal candidate will have a strong background ininformationtechnology (IT)and a proventrack recordof creating clear, concise, andaccuratedocumentation for a diverse audience.As a Technical Writer, you willbe responsible fordocumentingprocedures,maintainadocumentrepository, andensureregular document reviews as needed.The Technical Writer playsa crucial role in ensuring that our internaldocumentation meetscompany andregulatory standards.

Duties and Responsibilities:

• Create and Maintain Documentation: Develop and update a variety of documents, includingstandards,procedures, and job aids, ensuring accuracy, clarity, and compliance withcompanystandards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects currentpracticesand requirements.
• Regulatory Compliance: Stay abreast of industry regulations andinternalcompliance requirements, ensuring that all documentationis incompliancewith statedstandards.
• Document Governance:Maintaina repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation toidentifyand correct errors and outdated information.
• Process Improvement:Developdocumentation strategies to achieve corporate goals andidentifyopportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications:

• Excellent written and verbal communication skills.

• Detail-oriented withdemonstratedanalytical and problem-solving abilities.

• Ability to work independently and collaboratively with cross-functional teams.

• Proficiencyin document editing and publishing tools such as Microsoft Word.

• Familiarity with agile methodologies,Sharepointand/or Confluence is aplus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.