Senior Partner Success Manager

Aquent is thrilled to partner with a dynamic and rapidly growing organization that stands at the forefront of optimizing professional service delivery. This innovative company collaborates with professionals to enhance operational efficiency and client outcomes, leveraging cutting-edge data analysis and strategic relationship management. This pivotal role offers the chance to directly influence business growth and client success by shaping strategic partnerships through data-driven insights and robust collaboration, making a significant impact on the future of professional service delivery.

Are you a highly analytical and proactive individual ready to drive the success of strategic partnerships? This isn't just about managing accounts; it's about shaping the future of service delivery. As a key contributor, you will be instrumental in fostering strong relationships, optimizing performance, and identifying new avenues for growth within your vital portfolio of partners. Your expertise will directly influence the company's trajectory and ensure exceptional client experiences, making a tangible difference in the efficiency and outcomes of professional services.

What You Will Own

• Manage a portfolio of professional firm partners, developing a deep understanding of their performance, operations, and alignment with the company's service model.
• Analyze key metrics (e.g., conversion rates, drop rates, case flow, service fees) to identify trends, diagnose issues, and drive performance improvements.
• Proactively identify risks or inefficiencies and address them before they escalate.
• Lead onboarding of new partners, clearly communicating the company's evaluation model, expectations, and processes.
• Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes.
• Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards.
• Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action.
• Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting.
• Monitor case progress and partner decision-making to minimize operational and legal risk.
• Identify and implement process improvements to enhance efficiency, scalability, and outcomes.
• Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate.

What You Bring

Must-Have Qualifications:

• Bachelor's degree required.
• 7+ years of experience in account management, client success, partnerships, or similar roles.
• Experience managing performance metrics and driving outcomes through data.
• Experience working cross-functionally in a fast-paced, growth-focused environment.
• Strong written and verbal communication skills.
• Ability to prioritize effectively and execute with speed.

Nice-to-Have Qualifications:

• Experience in legal, personal injury, or professional services environments.
• Experience in high-growth or high-volume organizations.
• Familiarity with evaluation models or referral-based business structures.
• Comfort building processes in evolving or startup-like environments.

Why You'll Thrive Here

We believe in building something lasting, and that starts with our people. This is a place where competence, character, and a proactive mindset are highly valued. You'll thrive in an environment that encourages you to embrace change, constantly asking "what's next?" We foster a culture of commitment, where teammates have each other's backs, and positive, professional, solutions-oriented energy is the norm. If you're someone who takes full ownership, follows through, and treats the business like it's your own, you'll fit right in. We move with urgency, thrive under high expectations, and are motivated by growth and impact. This is your opportunity to contribute meaningfully and grow your career in a fast-paced, evolving industry.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.