Donation Services Truck Driver Helper

Position Description:

The Donation Services Truck Driver Helper supports the Donation Services team in the safe, efficient, and professional collection of donated goods from residential and community locations. This position works alongside the Donation Services Driver to pick up donations, assist with community donation drives, deliver and retrieve donation trailer pods, and conduct neighborhood outreach.

The Truck Driver Helper represents the organization in the community and is expected to provide friendly, courteous service while following all company safety procedures and operational guidelines. This position requires physical activity, including lifting and moving donated goods, operating material-handling equipment, walking neighborhoods, and assisting with loading and unloading vehicles and donation containers.

Essential Duties and Responsibilities:

Donation Pickup & Driver Assistance

• Assist the Donation Services Driver with residential and business donation pickups.

• Safely load, unload, move, and organize donated goods in the truck and designated collection areas.

• Assist with securing donated goods and ensuring loads are transported safely.

• Provide courteous and professional customer service to donors.

• Follow established procedures for handling donated goods and protecting donor property.

• Assist with maintaining a clean, organized, and safe truck and work area.

• Communicate effectively with the driver and Donation Services team regarding pickup locations, special instructions, and potential safety concerns.

Community Donation Drives

• Assist with setup, operation, and breakdown of community donation drives.

• Help unload and organize donation collection equipment and supplies.

• Receive, sort, move, and load donated goods in accordance with established procedures.

• Interact positively and professionally with members of the community and donors.

• Assist with maintaining an orderly, safe, and welcoming donation collection area.

Neighborhood Outreach & Canvassing

• Walk assigned neighborhoods and distribute door hangers and other approved promotional materials.

• Follow assigned routes and schedules while canvassing neighborhoods.

• Represent the organization professionally while interacting with community members.

• Follow all company guidelines regarding door-to-door outreach, property access, and placement of promotional materials.

• Maintain awareness of surroundings and follow appropriate personal safety procedures while working in neighborhoods.

Donation Trailer Pod Delivery & Retrieval

• Assist with operating the company van to deliver and retrieve donation trailer pods for residential home pickups.

• Assist with positioning and placement of donation trailer pods at designated locations.

• Inspect the area for potential hazards before placing or retrieving a trailer pod.

• Follow all procedures for safely connecting, disconnecting, moving, and positioning equipment.

• Communicate with customers regarding trailer pod placement and pickup instructions as needed.

• Maintain awareness of vehicle surroundings and use proper safety procedures when maneuvering in residential areas.

Material Handling & Equipment Operation

• Safely operate pallet jacks, Toyota material-handling equipment, and forklifts as authorized and trained.

• Move donated goods and materials safely within trucks, warehouses, donation sites, and other designated areas.

• Perform pre-use inspections of equipment and report any damage, defects, or unsafe conditions.

• Follow all required equipment-operation procedures and training requirements.

• Never operate equipment without proper authorization and training.

Safety & Compliance

• Follow all company safety policies, procedures, and training requirements.

• Use proper lifting techniques and personal protective equipment (PPE) as required.

• Maintain a safe work environment for coworkers, donors, customers, pedestrians, and the general public.

• Report accidents, injuries, property damage, equipment issues, and unsafe conditions promptly.

• Follow all applicable traffic, vehicle, workplace, and equipment-safety regulations.

• Maintain situational awareness while working around moving vehicles, heavy equipment, donated goods, and members of the public.

• Participate in required safety training and maintain all required certifications.

• Follow proper procedures for lifting, carrying, pushing, pulling, loading, and unloading materials.

Minimum Qualifications (Education, Experience, Skills):

• High School education or equivalent work experience

• 6 monthscustomer service experience

• Strong communication skills, both written and verbal

• Ability to be trained and take direction

• Must be at least 18 years of age or older

• Ability to speak andread English proficiently

• Valid Arizona drivers' license and clean MVR

• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.