Night Manager
 The Pfister Hotel | |
life insurance, paid time off, 401(k)
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 United States, Wisconsin, Milwaukee | |
| 424 East Wisconsin Avenue (Show on map) | |
 Aug 28, 2026 | |
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Description The Pfister Hotel is seeking a dynamic Night Manager to oversee overnight operations and provide exceptional guest experiences. You will manage hotel operations, address guest concerns, and ensure a safe, seamless, and memorable experience for both guests and team members. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years. What you will be doing * Take charge of hotel operations during evening and overnight shifts, serving as the Manager on Duty and ensuring a seamless guest experience. * Create memorable guest experiences by resolving concerns quickly, professionally, and with a hospitality-first mindset. * Lead with confidence during emergencies and unexpected situations, making sound decisions that protect guests, team members, and hotel assets. * Navigate complex guest and team member situations with professionalism, diplomacy, and strong problem-solving skills. * Champion hotel quality standards through nightly inspections of guest rooms and public areas, ensuring a safe, clean, and welcoming environment. Position Requirements * Previous hotel experience required; supervisory or leadership experience preferred. * Strong customer service skills with the ability to professionally resolve guest concerns and create positive experiences. * Excellent communication skills, both verbal and written. * Proven problem-solving and conflict resolution abilities in a fast-paced environment. * Ability to lead and motivate a team, while maintaining professionalism and accountability. * Strong multitasking and organizational skills with the ability to prioritize competing demands. * Comfort using hotel technology, computers, and communication systems. What's in it for you * Health Insurance eligible after 30 days of employment, with company-paid Life Insurance * Competitive Pay, Early Wage Access, and Paid Time Off * Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match * Access to Employee Assistance Programs * Career growth opportunities, with the ability to transfer between properties while maintaining service longevity. * Complimentary, well-balanced meal every shift. * Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties. * Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters Job Type: Salary, Exempt Pay Rate: $60,000-$68,000 based on experience About Us A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an Equal Opportunity Employer. | |