Digital Deposits Relationship Banker

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Digital Deposit Relationship Banker plays a pivotal role in delivering exceptional customer experiences through Old National Bank's virtual Solution Center. This role focuses on building and deepening client relationships via digital channels including chat, phone, mobile, and online banking. The ideal candidate is a proactive team player who embodies Old National Bank's Mission, Vision, and Values, and is passionate about helping clients achieve their financial goals.

alary Range

The salary range for this position is $18.25/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Client Relationship Development

Deliver outstanding service in every client interaction, regardless of the request.
• Engage clients to understand their full financial profile and recommend relevant products and services.
• Identify and refer opportunities across all business lines, ensuring seamless handoffs to internal partners.

Sales and Service Excellence

• Support deposit growth goals through effective use of digital sales techniques.
• Demonstrate deep expertise in deposit products and account lifecycle management.
• Educate clients on deposit products and assist with account opening via digital channels.
• Promote ancillary products and follow up on onboarding opportunities.
• Balance service responsibilities including chats, calls, and account activities to meet Solution Center service level goals.
• Resolve client concerns promptly and professionally.

Operational Effectiveness

• Maintain up-to-date knowledge of regulatory, compliance, and company policies.
• Participate in required compliance training and adhere to all policies and procedures.
• Collaborate with team members to share best practices and enhance team performance.
• Build strong partnerships with lending bankers, banking center staff, and operational teams.
• Stay informed about competitor offerings to effectively position Old National Bank's value proposition.
• Perform account maintenance within authorized limits.
• Meet scheduling requirements, including Saturday rotations.

Key Competencies for Position

Client Leadership

• Client Focus: Prioritizes client needs and builds long-term relationships through personalized service and engagement.

Execution Leadership

• Results Orientation: Demonstrates commitment to achieving goals and overcoming challenges.
• Planning & Organization: Effectively manages priorities and resources to meet objectives.
• Adaptability: Responds positively to change and adjusts approach to meet evolving client and business needs.

Culture Leadership

• Communication: Shares information clearly and effectively, tailoring messages to the audience and delivery method.

Qualifications and Education Requirements

• Proven ability to cross-sell bank products and services while delivering a superior client experience.
• 3-5 years of sales experience required.
• 1-2 years of financial services experience with a focus on deposit products preferred.
• Proficient in mobile and digital banking platforms.
• Strong interpersonal and communication skills.
• Ability to multitask and perform under pressure.
• Self-motivated, goal-oriented, and collaborative.
• Bachelor's degree in Business, Finance, or related field preferred; equivalent experience considered.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!