Technical Business Analyst

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance, HSA, FSA, 401(k) with company match, PTO & Bonus Leave, 11 paid federal holidays, parental leave, tuition and training reimbursement, a referral bonus program, and well-being programs.

At Synergy, you'll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven. If that sounds like you, Synergy has a position for you!

Overview

• The Technical Business Analyst supports government programs by translating business needs into actionable technical requirements, performing detailed analysis, and ensuring solutions align with federal standards, security requirements, and program objectives. This role collaborates with government stakeholders, Program and Product Managers, Scrum Masters, and technical teams to optimize processes, document systems, and support successful implementations across complex federal environments.

Essential Functions & Duties

• Gather, analyze, and document business requirements for federal systems.
• Translate business needs into detailed functional and technical specifications.
• Conduct gap analyses for systems, workflows, data flows, and processes.
• Define and maintain current- and future-state business and technical process flows.

Technical Responsibilities

• Analyze and document API requirements including request/response structures, authentication, and data mappings.
• Collaborate with developers and architects to understand backend logic, system integrations, and data flows.
• Support testing and validation of APIs, backend processes, and system integrations.
• Troubleshoot issues related to system connectivity, data exchange, and inter-system communications.

Project Support

• Support project meetings; capture meeting minutes and action items for government review.
• Maintain project lifecycle documentation in compliance with federal audit requirements.
• Participate in backlog refinement, sprint planning, and other Agile ceremonies.
• Develop user stories, use cases, acceptance criteria, and process documentation.

Data & Reporting

• Perform data analysis using SQL and reporting tools to support program decisions.
• Build dashboards, metrics, and compliance reporting as required.

Governance & Change Management

• Support the Change Control Board (CCB) process, including documentation and impact analysis.
• Ensure documentation, requirements, and processes meet federal governance standards.

Testing & Implementation

• Assist in developing test cases and supporting User Acceptance Testing (UAT).
• Validate system behavior, identify issues, and support release readiness.
• Contribute to deployment and release coordination activities.

Communication & Documentation

• Communicate effectively with government stakeholders, internal teams, and external partners.
• Maintain comprehensive documentation in government-approved repositories.
• Provide audit support, compliance documentation, and knowledge transfer materials.

Required Skills & Qualifications

• Strong understanding of federal SDLC frameworks (Waterfall, Agile, hybrid models).
• Experience documenting requirements and technical specifications for federal systems.
• Proficiency with Jira, Confluence, and other federal project tracking tools.
• Experience with BPMN, UML, and federal process documentation standards.
• Proficiency with SQL, Excel, Power BI/Tableau/EazyBI, or comparable reporting tools.
• Knowledge of APIs, backend functionality, system integrations, and data exchange patterns.
• Familiarity with government IT architecture, governance, and security considerations.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a dynamic contracting environment.
• Minimum 3 years of experience supporting government or corporate technical programs.

Preferred Skills & Experience

• 5+ years supporting federal or defense programs.
• Experience in multi-vendor federal environments.
• Experience with cloud platforms such as AWS GovCloud or Azure Government.
• Certifications: CAPM, CBAP, PMI-PBA, PMP, CSM, or equivalent.
• Bachelor's degree in MIS, IT, Business, Data Analytics, or related field.
• Experience with federal data standards and information-sharing frameworks.

Citizenship & Clearance Requirements

• Must be a U.S. citizen.
• Must be able to obtain a Federal Government Position of Trust.
• Must successfully pass a federal background investigation.
• Must comply with all federal suitability and onboarding requirements.

Key Performance Indicators (KPIs)

• Low rate of rework on requirements.
• Clarity and completeness of user stories and specifications.

Timeliness

• On-time delivery of requirements, documentation, and analysis.
• Accurate updates in Jira, Confluence, and tracking systems.

Stakeholder Satisfaction

• Positive feedback from government customers.
• Responsiveness to stakeholder questions and issue resolution.

Process & System Improvement

• Documented process efficiencies or cycle-time reductions.
• Quality and impact of recommendations.

Technical Contributions

• Accuracy and completeness of API and backend documentation.
• Early identification of defects in system integrations.

Compliance & Governance

• Adherence to federal SDLC standards, governance gates, and security policies.
• Audit-ready documentation requiring minimal revisions.