Director, Quality & Outcomes (USC Care & Ambulatory Services) - MSO Clinical Ops - Full Time 8 Hour Days (Exempt) (Non-Union)

The Director of Quality and Outcomes Management is responsible for supporting the design and implementation of evidence based clinical processes with high reliability. The Director oversees the Department's use of clinical databases and healthcare analytics to provide data support for quality and performance improvement initiatives. The Director coordinates the Department's resources to ensure meaningful, reliable information is collected, analyzed and reported in a manner that provides transparency in key metric performance and clarity in identifying improvement opportunities. This position assumes operational management oversight for clinical quality improvement and can champion high reliability concepts to achieve strategic goals. The Director is responsible for leading continuous process improvement projects that will achieve better healthcare value and quality, and improve operational, financial and clinical efficiencies. The Director serves as an internal consultant to management, staff and physicians in the areas of process and outcome improvement, organizational development, change management, performance monitoring, statistical analyses and communication of process improvement. The Director provides expertise in successfully applying process improvement methodologies such as Lean management. He/she serves as a project designer, facilitator, and technical expert for teams working on major, complex performance improvement initiatives. The Director acts as a change agent to foster and support a process improvement culture throughout the organization.

Essential Duties

• Utilizes effective critical thinking skills, organization, prioritization, planning, personnel management, operational

• efficiency, decision-making, and teaching.

• Oversight for case reviews of staff both concurrently and retrospectively to briefly and effectively summarizes all of the

• important information. Quality controls data to ensure accuracy and reliability.

• Works closely with the Medical Staff coordinating the accuracy and timely abstraction, data entry, analysis and submission

• of data of staff-trained in data collection and abstraction of quality initiatives.

• Ensures reports utilizing internal or external benchmarks for data display are completed by staff.

• Helps facilitate team processes for hospital Quality Action teams as applicable.

• Utilizes statistical principles as needed to compose accurate meaningful reports and to support the validity of the data.

• Assists with audits, data retrieval and analyses for all applicable Medical Staff services.

• Promotes effective communication and working relationship inter and intra departmentally.

• Acts as a liaison and resource with hospital and Quality staff providing education on Quality Initiatives.

• Certification and continued education maintained in Quality and Performance Improvement.

• Performs other duties as assigned.

Required Qualifications:

• Req Master's degree Degree in a related field of the job preferably in a nursing or clinical field.

• OR equivalent experience in a related field (phys assistance, pre-med, etc.)

• Req 5 years Requires at least five years or more in a Supervisory position and acute care setting with progressively increasing responsibilities in an acute care setting.

• Req Requires critical thinking skills and organization in prioritizing a workload of multiple tasks.

• Req Requires knowledge of data entry, data analysis, and other performance improvement methodologies.

• Req Familiar with Microsoft Office products.

• Req Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).

• Req Strong verbal, written communication and presentation skills.

• Req Ability to review clinical cases for potential

• Req Demonstrated healthcare experience with extensive knowledge of quality/safety metrics, benchmarks and publicly reported data.

• Req Demonstrated experience and ability to build strong support and consensus, and foster collaboration to achieve results.

• Req Skills and ability to perform educational and developmental activities.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)