Equipment Service Technician III

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and workingindependently? Do you thrive in a fast-paced environment where you can make a difference every day by solvingcomplex problems and providing an exceptional customer experience? If you want to work for a great companywhere you will have the opportunity to advance your career, join our growing team as an Equipment ServiceTechnician.

The Equipment Service Technician III is a Trusted Advisor to STERIS Customers in maintenance and procurement ofmedical devices and consumable products as part of a high performing team. In this role, our ES Techs performeffective on-site preventative maintenance, troubleshooting, repair, equipment modification and installationsupport on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment undera highly regulated, time-sensitive environment. Working with cross-functional teams (Tech Support, Engineering,Service Contract Management), the ES Tech escalates issues appropriately and utilizes advanced technologyplatforms to complete compliance-regulatory requirements, resolve and document troubleshooting issues andimprove the overall Customer experience. In addition, the technician will provide Customers with information,pricing and options, utilizing clear, proactive communications during all service phases to optimize Customeroperations and provide a One of A Kind experience.

This is a safety sensetive position.

• You'll drive Customer satisfaction as a primary relationship partner through pro-active, professional communication and commitment to resolving complex and rare Customer's issues/problems expediently using that knowledge, provides superior service. Addresses challenging Customer issues as the escalation point for peers and supports, coordinates plan of action with internal STERIS partners (engineering, technical support, analytics, and R&D) to drive optimal outcomes.
• In this role, you will utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health& Safety protocols and procedures, and maintain vendor credentialing in accounts as needed.
• Implement new service initiatives, facilitating early adoption across the District team as the subject matter expert. Routinely reviews key performance metrics for the District, with the District Service Manager, making recommendations and decisions to positively impact the Customer Experience and improve overall District performance.
• Manage STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
• Demonstrate expert troubleshooting skills with abilities to repair, overhaul, or refurbish standard and special purpose equipment, new equipment, and systems components.
• You will have an advanced understanding of all STERIS equipment and ability to resolve issues and direct resources to accomplish the job.
• You will lead complex projects and act as liaison between the team and service operations. Providing training to team on new STERIS equipment, addressing any technical training challenges.
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, completion of service reports and activities on-site daily; Actively learning new technologies and software applications as they become available to improve productivity. Trains junior technicians on systems and processes.

Required:

• High School Diploma or GED with minimally 8 years of progressive work experience, including minimum of 5years direct experience, including 3 years with STERIS equipment *
• Successful in achieving ESS II training and promotional requirements.
• Minimum of 2 years of demonstrated leadership experience (e.g. leading teams, projects, processes).
• Proven Customer and team engagement skills (Agile). Adaptable, seeks diverse views and models respectand collaboration.
• Adopts and champions Agile team practices and processes, with ability to transfer this knowledge to others.
• Experienced change agent, with ability to manage own workload and help balance work across the team,models initiative and continuous learning.
• Skilled in identifying and recommending/quoting Customer solutions using professional judgement andcommunications, and ability to coach others.
• Identifies escalates and takes action to mitigate risks.
• Ability to work flexible hours, sometimes outside "normal business hours" and overnight travel.
• Must have valid driver's license, the ability pass all required background to obtain and maintain existing and new vendor credentialing requirements.
  *Associates degree or related certifications in technical/mechanical area, competitive equipment training or relatedmilitary experience may be considered towards technical experience requirement.

We value our employees and are committed to providing a comprehensive benefits package that supportsyour health, well-being and financial future.

Here is a brief overview of what we offer:

* Market Competitive Pay
* Extensive Paid Time Off and (9) added holidays
* Excellent Healthcare, Dental and Vision Benefits
* Company Vehicle
* Company Cell Phone/Laptop
* Tools, Equipment, Uniforms provided
* Long/Short Term disability coverage
* 401(k) with company match
* Maternity & Paternal Leave
* Additional add-on benefits/discounts for programs such as Pet Insurance
* Tuition reimbursement and continued education programs
* Excellent opportunities for advancement and stable long-term career