Dean - Student Support Services

$111,666.61 - $145,166.29/annually, DOE

125

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at https://www.mesacc.edu/.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

The Dean, Student Support Services is a senior Student Affairs leader responsible for advancing a comprehensive, integrated approach to student success, safety, engagement, accountability, and inclusion. Reporting to the Vice President of Student Affairs, the Dean provides strategic and operational leadership across Disability Services, Student Conduct, Behavioral Intervention Team (BIT), Career Services, Student Life and Leadership, Testing Services, and the CARE Team.

As a key member of the Student Affairs Leadership Team, the Dean leads cross-functional efforts that help students overcome barriers, navigate complex challenges, and successfully progress toward credential completion and transfer. The Dean provides institutional leadership for student conduct, behavioral intervention and threat assessment, crisis response, complex student concerns, and non-instructional complaints, while ensuring appropriate coordination with campus and community partners.

The Dean also provides leadership for assigned campus safety and Clery Act responsibilities, supporting accurate reporting, required communications, documentation, and collaboration with Public Safety and institutional partners. This position builds organizational capacity, develops and implements strategy, manages complex and high-risk matters, and advances a culture grounded in care, accountability, equity, and student success.

The successful candidate will serve as a strategic architect and change leader, using evidence-based decision-making, collaboration, compliance, and continuous improvement to strengthen the student experience and advance institutional priorities. The Dean must effectively balance student advocacy and support with standards of conduct, safety, accountability, and institutional responsibility.

About the Role

Reporting to the Vice President for Student Affairs, the Dean of Student Support Services is a senior college-wide leader responsible for advancing an integrated, student-centered approach to access, support, engagement, accountability, safety, and success. The Dean provides strategic and operational leadership for Student Conduct, the Behavioral Intervention Team (BIT), Career Services, Disability Services, Testing Services, Student Life and Leadership, Basic Needs, and related student support functions.

The Dean leads coordinated responses to complex student concerns, including conduct matters, behavioral intervention and threat assessment, crisis response, non-instructional complaints, and critical student matters. The role also provides leadership for assigned Clery Act responsibilities and works closely with Public Safety, academic and student services leaders, faculty, and community partners to promote a safe, equitable, and supportive campus environment.

As a member of the Student Affairs leadership team, the Dean develops strategy, leads and mentors staff, manages budgets and resources, strengthens policies and processes, and uses data and assessment to drive continuous improvement. The Dean builds cross-functional partnerships and organizational capacity to remove barriers to student success, strengthen engagement and belonging, and support persistence, completion, and transfer.

Why This Role Matters

Student success depends on more than what happens in the classroom. Students may face barriers related to access, disability, basic needs, personal circumstances, behavior, safety, or career and academic direction-often requiring coordinated institutional support.

The Dean of Student Support Services provides the leadership and infrastructure to ensure these needs are addressed consistently, equitably, and effectively. The role:

*    Connects the student experience across access, support, engagement, belonging, safety, accountability, and completion.
*    Leads complex student matters through thoughtful, timely, and equitable conduct, behavioral intervention, and crisis response.
*    Breaks down institutional barriers by connecting students with coordinated college and community resources.
*    Strengthens the student experience through strategic leadership of key support and engagement services.
*    Advances consistency and accountability in policies, processes, and responses to student concerns.
*    Builds cross-campus partnerships among Student Affairs, Academic Affairs, Public Safety, college operations, district resources, and community agencies.
*    Uses data and assessment to identify gaps, improve services, and guide strategic resource decisions.

At its core, this role ensures students have the support, access, and opportunities they need to succeed-while maintaining clear, equitable standards for safety, accountability, and community responsibility.

All Student Affairs positions require consistent, full on-site attendance and engagement as an essential job function in order to provide in-person student affairs services, including but not limited to: student advising, support services, case management, programming, student walk-in services, daily operational support and collaboration, etc.-which precludes remote or hybrid work options for any Student Affairs role regardless of position classification.

60% Strategic Leadership, Departmental Oversight, & Organizational Management

*    Provide strategic and operational leadership for the Student Support Services portfolio, including Career Services, Disability Services, Testing Services, Student Life and Leadership, and Basic Needs Programming.
*    Establish a cohesive vision, goals, service standards, and measurable outcomes aligned with institutional priorities, student access, engagement, belonging, safety, persistence, and completion.
*    Supervise, develop, coach, and evaluate department leaders and assigned personnel; build high-performing, collaborative, and accountable teams.
*    Integrate services, improve workflows and organizational structures, and lead change initiatives that strengthen the student experience and remove barriers to success.
*    Develop, recommend, administer, monitor, and provide strategic oversight of departmental budgets; establish funding priorities, evaluate resource needs, develop budget proposals, and ensure responsible stewardship of institutional and public resources.
*    Make strategic recommendations regarding staffing, technology, programs, facilities, contracts, and other resources, and identify opportunities to leverage institutional, district, grant, governmental, philanthropic, and community resources.
*    Oversee technology, data systems, and other operational resources to support effective service delivery and informed decision-making.
*    Promote accessible, equitable, inclusive, and student-centered services and foster a culture of care, accountability, innovation, and continuous improvement.
*    Build cross-functional partnerships and represent the college in system-wide, state, and national student success initiatives as appropriate.

25% Program/Operation Implementation - Student Conduct, Behavioral Intervention, Crisis Response, Student Support & Clery-Related Operations

*    Provide senior-level leadership for student conduct, conflict resolution, behavioral intervention, threat assessment, crisis response, and students-of-concern processes, including complex and high-risk matters.
*    Ensure conduct and intervention processes are equitable, educational, timely, appropriately documented, and consistent with due process and institutional requirements.
*    Coordinate multidisciplinary responses to complex student circumstances and significant incidents, exercising sound judgment regarding intervention, escalation, referral, emergency response, and institutional action.
*    Lead coordinated systems of support for students experiencing complex circumstances or non-academic barriers, including basic needs, and strengthen referral networks with college, district, governmental, nonprofit, and community partners.
*    Oversee the resolution of non-instructional student complaints and coordinate administrative processes involving deceased students with appropriate sensitivity, confidentiality, and collaboration.
*    Coordinate assigned Clery-related responsibilities with Public Safety, Campus Security Authorities, designated Clery officials, and institutional partners, including identification, documentation, referral, reporting, notifications, and related protocols.
*    Develop, implement, and continuously improve policies, procedures, protocols, and practices across assigned areas.
*    Use service, conduct, complaint, engagement, accessibility, safety, and student outcome data to identify trends, evaluate effectiveness, and guide improvements and resource decisions.

10% Compliance

*    Ensure assigned programs and services comply with applicable federal, state, district, institutional, accreditation, privacy, accessibility, safety, and professional requirements.
*    Maintain accurate, secure, and confidential records; monitor regulatory and reporting requirements; and prepare required reports and documentation.
*    Maintain approved systems for documenting and monitoring student interactions, services, and progress.

5% Other

*    Support the Vice President of Student Affairs and Student Affairs Leadership Team in advancing divisional and college priorities and provide leadership in the Vice President's absence, as assigned.
*    Lead or represent the college on special projects, committees, and emerging institutional priorities consistent with the scope of the position.
*    Remain current on emerging practices, research, trends, and regulatory requirements affecting assigned areas.
*    Perform other related duties as assigned commensurate with the position.

Amended 9/17/26

Master's degree from a regionally accredited institution in education, student personnel, higher education administration, counseling, social work, student affairs, organizational behavior, or field related to area of assignment and five (5) years of progressively responsible management and/or leadership experience in student retention, academic advising, or student support services that includes three (3) years of supervisory experience.

Examples of student affairs academic support or non-academic pathway management/leadership experience includes:  program management, project management, budget development and management related to programs or  projects, staff supervision, policy  development, administration, evaluation and compliance.

No degree equivalency.

1. A doctorate degree from an accredited institution of higher education in student affairs, higher education, public administration, counseling, educational leadership, organizational behavior, or similar field / related discipline. 
2. Progressively responsible experience serving in a Dean, Associate Dean, Assistant Dean, Director, or comparable senior-level role in higher education or another complex educational environment.
3. Progressively responsible supervisory experience, including leading and developing employees; providing oversight of multiple departments, programs, or functional areas; and implementing organizational or service improvements that produced demonstrated results.
4. Progressively responsible experience with complex matters in one or all of the following: (1) student conduct, (2) behavioral intervention, (3) threat assessment, (4) crisis response, (5) Clery-related reporting, documentation, training, disclosure, notification, or compliance activities, and/or (6) closely related institutional student-support responsibilities, (i.e., conflict resolution, non-instructional complaints/grievances, etc.).
5. Demonstrated knowledge and application of laws, regulations, policies, and professional standards relevant to higher education student services, including student privacy and disability/accessibility requirements.
6. Experience developing and managing budgets and making strategic resource-allocation decisions across programs, departments, or functional areas.
7. One year of full-time, relevant MCCCD experience within the previous two years.
    

• This position requires considerable work schedule flexibility as there are special events, activities, and issues requiring evening and weekend hours
• Standard work schedule varies during the year:  August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days
• Required to sit for a prolonged period of time; viewing a computer monitor
• May be required to travel or be assigned to another MCCD location
• Travel to campus during interview/selection process will be at candidate's own expense
• MCC does not sponsor individuals for work visas
   

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers.  Click on link for instructions on how to apply.

Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers.
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline.  We are accessible on business days from 8:00 am to 5:00 pm Arizona time.

MCCCD is an Equal Opportunity Employer.

Open until filled

First Review:  September 21, 2026

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.