Jira Developer

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Jira Developer

Description of specific duties in a typical workday for this position:

• Design and implement tailored workflows, issue types, custom fields, permission schemes, and screen layouts across Jira Software, JSM, and Confluence Cloud and Data Center.
• Build and maintain JSM workflows, including incident, request, change, and problem management processes, asset management (Assets/Insight), and service catalogs.
• Collaborate with cross-functional teams to deliver application features and enhancements on time, ensuring integration with existing systems and cloud infrastructure (AWS, Azure, GCP).
• Develop custom apps, scripts, and automations using Script runner or REST APIs to extend native Atlassian capabilities.
• Troubleshoot and resolve technical issues, ensuring smooth operations and quick resolution of problems.
• Organize and optimize Confluence spaces, establish standardized templates, permissions, and seamless integration with JSM portal search.
• Manage user access, security governance, and system performance in Atlassian applications.
• Work independently while collaborating with other team members, managing your workload efficiently and delivering quality solutions.
• Serve as the subject matter expert (SME), documenting system configurations, best practices, and conducting user training across departments.

Requirements (Years of experience, Education, Certifications):

• College degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 3-5+ years hands-on experience administering and developing on Atlassian Cloud/Data Center products (Jira, JSM, Confluence)
• At least five (5) years' experience in Information Technology
• Advanced knowledge of Jira Automation, Script Runner, or similar workflow automation tooling.
• Deep understanding of JSM customer portals, request types, SLAs, and Assets (Insight).
• Familiarity with source control (e.g., Git, GitHub, GitLab)
• Strong understanding of Postgres SQL and AWS
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration skills.
• Must be able to obtain a Public Trust Clearance
• US residency of 3+ years

Nice to Have (skills that are not required, but nice to have):

• Prior experience migrating from Jira Data Center/Server to Atlassian Cloud.

This is a full-time position paying a base salary of $110,000 - 120,000, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.