Assistant Director of Annual Giving & Donor Services

University of Missouri, Department of Intercollegiate Athletics

The University of Missouri Department of Athletics is seeking a motivated, customer-focused professional to serve as the Assistant Director of Annual Giving & Donor Services. Reporting to the Assistant Athletics Director for Development & Strategic Initiatives, this position plays a key role in driving annual philanthropic support and premium seating revenue while delivering an exceptional donor and customer experience.

The Assistant Director will manage a portfolio of annual giving and premium seating accounts while serving as a primary frontline resource for Mizzou Athletics Fund donors, Mizzou Leadership Circle (MLC) members, premium seating holders, and prospective supporters. This position will actively cultivate and solicit annual gifts, sell premium seating inventory, coordinate annual renewal efforts and donor communications, support the annual football parking allocation process, and provide account management support to development officers. Working collaboratively across External Relations, the Assistant Director will help grow annual giving participation, premium seating revenue, and MLC membership while providing exceptional service to Missouri Athletics supporters.

Key Responsibilities
1. Annual Giving & Donor Development (35%)
* Manage a portfolio of annual giving and premium seating accounts through identification, cultivation, solicitation, renewal, and stewardship.
* Execute annual giving strategies designed to increase donor acquisition, retention, renewals, and upgrades.
* Develop meaningful relationships with alumni, donors, season ticket holders, and prospective supporters.
* Identify, cultivate, and recruit new members to the Mizzou Leadership Circle (MLC).
* Collaborate with development officers to identify leadership annual giving prospects and transition qualified donors into MLC and major gift portfolios.
* Assist in planning and executing annual giving campaigns, donor communications, and stewardship initiatives.
* Support annual giving revenue growth through proactive outreach, relationship management, and exceptional customer service.
2. Premium Seating Sales and Management (30%)
* Actively sell premium seating inventory, including suites, clubs, loges, field-level experiences, and other premium hospitality offerings.
* Manage all single-game premium seating sales, inquiries, reservations, and fulfillment.
* Respond promptly to premium seating inquiries while providing exceptional customer service throughout the sales and renewal process.
* Coordinate premium seating renewals, contracts, communications, timelines, and benefit fulfillment.
* Assist in managing premium seating inventory and identifying opportunities to maximize occupancy and revenue.
* Work collaboratively with Ticket Operations, Ticket Sales, and Development staff to ensure a seamless customer experience.
* Support premium seating account management and assist development officers with premium seating needs for assigned donors.

3. Donor Services, Customer Support & Operational Collaboration (25%)
* Serve as a primary frontline representative of the Mizzou Athletics Fund by responding to donor inquiries through the main office phone line, email account, and other communication channels.
* Deliver exceptional customer service to MAF donors, Mizzou Leadership Circle (MLC) members, premium seating holders, and season ticket holders.
* Support development officers by assisting with donor account management, including annual giving, ticketing, parking, premium seating, and donor benefit fulfillment.
* Assist in managing annual giving and premium seating renewal timelines, communications, to ensure a successful annual renewal process.
* Support the annual football parking allocation and selection process, including donor communications, account preparation, selection appointments, customer support, and issue resolution.
* Assist Mizzou Leadership Circle (MLC) members and annual donors with parking-related questions, benefit eligibility, and account management throughout the annual parking selection process.
* Partner with Ticket Operations and Development staff to ensure accurate parking assignments and priority seating fulfillment.
* Partner with Ticket Operations, Marketing, Communications, and External Relations to support annual giving, premium seating, parking, and MLC initiatives.

4. Donor Engagement and Event Support (10%)
* Represent the Mizzou Athletics Fund at athletic events, donor functions, Mizzou Leadership Circle (MLC) events, and community outreach activities.
* Assist in planning and executing donor stewardship events, annual giving events, premium hospitality experiences, and MLC engagement opportunities.
* Support football, men's basketball, and other athletic event hospitality, including premium seating and Mizzou Leadership Circle game day experiences.
* Assist with donor recognition, benefit fulfillment, and special projects that enhance donor engagement, stewardship, and long-term philanthropic support.
* Perform other duties as assigned in support of the mission of the Mizzou Athletics Fund.

Monday-Friday 8:00am-5:00pm; Nights, Weekends, and Travel as required.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

* Prior responsible experience in fundraising, sales, relationship management, collegiate athletics, higher education, or a related field.
* Demonstrated ability to build relationships, communicate effectively, and achieve performance goals.
* Strong communication, organizational, and interpersonal skills.

Salary Range: $53,976.00 - $55,000.00 per year

Grade: GGS 010

University Title: Advancement Officer

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.