UX Specialist

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

This position is primarily remote within our NC, SC, VA footprint. Although this position is primarily remote, there are monthly events and meetings that may require you to workon-site at one of our Truliant locations.

Every digital interaction is an opportunity to make managing money feel simpler, more intuitive, and more accessible for Truliant members. As a UX Specialist, you'll help shape seamless experiences across online and mobile banking, payments, digital account opening, and other key platforms by turning member feedback and research into meaningful improvements.

If you enjoy asking thoughtful questions, uncovering what creates friction, and helping teams design with real people in mind, this role offers the chance to make a visible impact on the member experience.

In this role, you'll design and improve member-focused digital experiences across Truliant's digital products. You'll create user flows, wireframes, prototypes, and interaction designs while partnering with cross-functional teams to deliver accessible, intuitive, and impactful solutions that balance member needs with business goals.

Day to day, you'll:

• Create user flows, wireframes, prototypes, and interaction designs for digital banking experiences.
• Apply user research, usability findings, and analytics to inform design decisions and improve member experiences.
• Collaborate with product, business, and development teams to design, validate, and refine solutions.
• Support information architecture, navigation, and content organization initiatives.
• Promote accessibility, usability, and design consistency across digital products.

Beyond that, you'll collaborate across teams and with third-party vendors, help evaluate member-impacting issues, and bring forward current UX practices and emerging digital banking ideas that strengthen engagement and satisfaction.

We're looking for a thoughtful, creative, and analytical UX professional who can balance member needs, business goals, and technical realities. You'll be successful in this role if you're passionate about designing intuitive digital experiences, solving complex user problems, collaborating across teams, and translating insights into effective design solutions.

Required Experience:

• 3+ years experience in UX/UI design, preferably within financial services or digital product environments, including experience with usability testing.

Required Skills

• Ability to create user flows, wireframes, prototypes, journey maps, and other UX deliverables that improve digital experiences and support business objectives.
• Strong understanding of user-centered design principles, information architecture, interaction design, visual design fundamentals, accessibility standards, and responsive design best practices.
• Experience leveraging usability testing, user research, analytics, and member feedback to inform design decisions and validate solutions.
• Ability to communicate design rationale, workflows, concepts, and recommendations effectively to cross-functional teams, stakeholders, and external vendors.
• Ability to balance member needs, business requirements, and technical constraints while managing multiple initiatives in a fast-paced environment.
• Proficiency with design, collaboration, and productivity tools such as Figma, Adobe Creative Cloud, Microsoft Visio, Word, PowerPoint, Outlook, and Excel.

Education/Certifications:

• Bachelor's degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or a related field, or equivalent experience.

You should also be comfortable advocating for member needs in project conversations, testing and refining ideas based on evidence, and staying current with UX trends, digital banking practices, and emerging financial technologies.

You don't need to check every box, but here's what will help you thrive in this role:

• 1+ years of experience in financial services, banking, or credit unions.
• Familiarity with digital banking platforms, fintech solutions, or member-facing financial technology.
• Experience partnering with third-party vendors or supporting digital pilots, product launches, and post-launch improvements.

We believe in supporting our team members both professionally and personally.

In this role, you can expect:

• Purpose-driven work that directly improves how Truliant members access and use important financial services.
• A collaborative environment where your research and recommendations can influence product decisions from discovery through validation.
• Opportunities to deepen your expertise across UX research, accessibility, digital banking, and emerging financial technology.
• A member-focused culture that values thoughtful service, continuous improvement, and practical ideas that make digital experiences better.

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account