Nurse Manager - Otolaryngology (ENT) - 141495

While not required, a cover letter is highly recommended when applying to this position.

UC San Diego Health is proud to be a four-time Magnet-designated organization and has now earned Magnet with Distinction from the American Nurses Credentialing Center (ANCC). Magnet is the gold standard for nursing excellence, achieved by only about 10% of hospitals worldwide. Magnet with Distinction is awarded to the highest-performing Magnet organizations, with only a select few earning this prestigious honor. This recognition reflects our commitment to transformational leadership, professional nursing excellence, innovation, exceptional patient outcomes, and an empowering practice environment where nurses thrive.

The Service Line Leader provides strategic, operational, and financial leadership for the Otolaryngology service line across the health system. Working in partnership with physician leadership, nursing leadership, and executive administration, this position develops and executes strategies to improve growth, patient access, quality, operational performance, financial stewardship, and patient experience across all ENT specialty programs.

The Service Line Leader provides oversight of practice operations while leading long-term strategic planning, program development, market expansion, and multidisciplinary collaboration.

• Develop and implement strategic plans supporting growth of Otolaryngology services.
• Identify opportunities for new clinical programs, market expansion, and service development.
• Lead business planning and implementation of new initiatives.

• Provide oversight of practice managers and operational leaders.
• Establish operational goals and monitor key performance indicators.
• Standardize workflows across multiple locations.

• Develop operating budgets.
• Monitor revenue, expenses, productivity, access metrics, and financial performance.
• Identify opportunities to improve operational efficiency and margin.

• Partner with Department Chair, Medical Directors, Division Chiefs, and faculty leadership.
• Support physician recruitment, onboarding, and practice growth.
• Collaborate on faculty practice operations.

• Improve access to care across all subspecialties.
• Lead referral optimization initiatives.
• Expand regional access and community partnerships.

• Support quality improvement initiatives.
• Monitor clinical outcomes and patient experience.
• Ensure compliance with regulatory standards.

• Mentor managers and supervisors.
• Lead cross-functional teams.
• Promote a culture of accountability and continuous improvement.

• Bachelor's Degree in Nursing (BSN) required.

• Current California Registered Nurse (RN) license.

• BLS certification at the time of hire, with commitment to obtain BART certification within six (6) months of hire.

• Minimum seven (7) years of progressively responsible healthcare experience, including at least five years of recent Ambulatory nursing experience.

• Minimum two (2) years of leadership experience in a charge nurse, supervisor, manager, or equivalent role.

• Demonstrated experience leading clinical operations, staff development, and performance management in ambulatory care settings.

• Strong knowledge of oncology clinic and infusion center operations, including staffing, workflow optimization, patient access, and regulatory compliance.

• Experience managing interdisciplinary teams and fostering a culture of accountability, collaboration, and service excellence.

• Knowledge of accreditation standards, quality improvement methodologies, patient safety principles, and applicable healthcare regulations.

• Effective problem-solving, decision-making, conflict resolution, and organizational skills.

• Excellent verbal, written, and interpersonal communication skills with the ability to build strong relationships across all levels of the organization.

• Ability to manage multiple priorities and lead complex operations in a dynamic healthcare environment.

• Master's Degree in Nursing (MSN), Healthcare Administration, Business Administration, or a related healthcare field.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.