Rental Service Supervisor - Troy, IL

Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Summary:

As a Rental Service Supervisor, you'll lead and develop a team of technicians while playing a key role in keeping our rental fleet safe, reliable, and ready for customers. You'll put your leadership and problem-solving skills into action by coordinating shop and field maintenance and repairs, managing work orders and parts ordering, and ensuring eligible warranty claims are submitted on time. You'll also oversee customer damage documentation, repair estimates, and accurate billing while coaching your team and promoting a strong commitment to safety and service quality.

Responsibilities:

• Review service requests to determine the issue, customer location, and required labor hours, staffing, parts, and equipment. Schedule and assign technicians to service routes, repairs, and maintenance based on their skills, experience, and equipment repair capabilities.
• Ensure shop and field repairs, PMs, and AMIs are completed on time, equipment is promptly returned to rent-ready condition, and equipment status remains accurate.
• Coordinate equipment transportation to and from customer locations for repairs, including transport to the shop when repairs cannot be completed on-site.
• Ensure outside and third-party repairs are approved before work begins and properly documented on the work order.
• Manage warranty claims by reviewing coverage, open service bulletins, and repair history before repairs begin and ensuring eligible claims are filed within manufacturer deadlines. Maintain an advanced understanding of manufacturer and vendor warranty guidelines and attend warranty training at least annually.
• Ensure customer damage is documented and photographed when equipment is returned, customers are notified promptly, repair estimates are completed quickly, and repairs are billed accurately.
• Manage work orders from opening upon equipment return through closure, ensuring accurate records of labor hours, parts used, work performed, and repair and component codes. Require complete, quality service notes and review each work order before closing.
• Manage branch parts ordering and backorders, ensuring orders are entered correctly in dealer and vendor systems, expected arrival dates remain current on every open work order, and delays are escalated before they hold up equipment.
• Coach employees on work-related issues, address job-skill deficiencies, and support their development.
• Inspect work areas, tools, and equipment to identify unsafe conditions and procedural violations. Ensure compliance with safety policies throughout the shop, yard, and field, including lockout/tagout requirements.
• Ensure contamination control guidelines are followed and lead regular safety and contamination control meetings with the service team.
• Partner with the Safety Department to investigate incidents and injuries and prepare reports of findings.
• Maintain operational and personnel records, including time and production records, inventory data, repair and maintenance statistics, and test results.
• Work closely with the Service Operations Manager to ensure warranty recovery, adherence to contamination control guidelines, and consistent application of business best practices.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Business Management or related business field is preferred, but not required.
• Three to seven years of service experience is required.
• 5 plus years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills are required.
• Proficiency in Microsoft Word, Excel and other business software applications is required.
• Experience with dealer business systems, work order management, and equipment inspection software, or the ability to learn them quickly.
• The ability to maintain a high degree of confidentiality is required.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.